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2015 | OriginalPaper | Chapter

Governing IT Services for Quantifying Business Impact

Author : Oscar González Rojas

Published in: Perspectives in Business Informatics Research

Publisher: Springer International Publishing

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Abstract

This paper presents a method that comprises a metamodel and two processes created for quantifying the business impact associated with the behaviour of IT services. These artifacts define impact analysis models for evaluating the risks, service agreements, quality attributes and criticality associated with IT services. The defined models are integrated with traditional enterprise models to assess how an IT service affectation impacts the business in terms of its objectives, its performance indicators, and financial issues generating costs, penalties or the loss of income due to non-provision of business services. Once IT critical services are identified and governed, strategies can be defined to prevent IT service affectations in order to improve IT-business interoperability.

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Metadata
Title
Governing IT Services for Quantifying Business Impact
Author
Oscar González Rojas
Copyright Year
2015
Book
Perspectives in Business Informatics Research

Print ISBN: 978-3-319-21914-1

Electronic ISBN: 978-3-319-21915-8

Copyright Year: 2015

DOI
https://doi.org/10.1007/978-3-319-21915-8_7

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