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2020 | OriginalPaper | Chapter

Hospital Information Systems: Measuring End-User Satisfaction

Authors : Fotis Kitsios, Maria Kamariotou, Vicky Manthou, Afroditi Batsara

Published in: Information Systems

Publisher: Springer International Publishing

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Abstract

As problems with health workers’ acceptance and satisfaction are now regarded among the most significant barriers to the diffusion of IS within health settings, the purpose of this paper is to examine which factors affect the level of satisfaction of medical and nursing staff with the use of information systems in the 424 Military Hospital in Northern Greece and especially the impact of gender and age on users’ satisfaction. A total of 257 questionnaires were collected from 3 clinics. Results show that the participants in the survey are satisfied with the usefulness of the Information System as well as the ease of use of the Information System to a large extent. However, the respondents expressed little satisfaction with the provision of the necessary instructions for the execution of the work, but a better level of satisfaction with the ability of the technical support staff to provide quality services.

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Metadata
Title
Hospital Information Systems: Measuring End-User Satisfaction
Authors
Fotis Kitsios
Maria Kamariotou
Vicky Manthou
Afroditi Batsara
Copyright Year
2020
Book
Information Systems

Print ISBN: 978-3-030-63395-0

Electronic ISBN: 978-3-030-63396-7

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-3-030-63396-7_31

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