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Published in:
2015 | OriginalPaper | Chapter
Human Resource Characteristics and E-Business: ANfsQCA Analysis
Authors : Enrique Bernal-Jurado, Miguel Jesús Medina-Viruel, Adoración Mozas-Moral
Published in: New Information and Communication Technologies for Knowledge Management in Organizations
Publisher: Springer International Publishing
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Electronic business (e-business) is becoming a real alternative to traditional market channels, particularly for the organic product sector. Traditionally, this sector has faced a multitude of commercial obstacles that e-business can solve.
The present paper examines how the characteristics of the company’s manager – following upper echelon theory – and the number of office employees available can boost or limit this sector’s use of information and communication technology (ICT) and, specifically, electronic business.
This study, which used the fuzzy set Quality Comparative Analysis (fsQCA) method, confirms that for companies in this sector to make full use of e-business, the number of office employees available and the characteristics of the manager (age, educational background, knowledge of ICTs and view of the benefits of ICTs for product marketing) are important.