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2021 | OriginalPaper | Chapter

8. HWID Consultancy

Author : Prof. Torkil Clemmensen

Published in: Human Work Interaction Design

Publisher: Springer International Publishing

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Abstract

This chapter is for consultants rolling out solutions based on the HWID platform in multiple companies. As a normative platform for doing consultancy, HWID stands out with its few strict methodological requirements and much flexibility. The chapter presents benefits and challenges of using the HWID approach in socio-technical design cases and compares this to the use of classic user-centered design approaches and other socio-technical design approaches. The type of consultancy expertise that may benefit from using the platform is outlined. Socio-technical design cases are discussed from a consultant’s perspective. The chapter ends with suggested ethics guidelines.

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previous chapter HWID Research

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Note that this chapter is a long chapter. Readers who are mostly interested in research relevant to doing HWID consultancy may skip Sects. 8.4–8.6, which present in detail two design cases that the author has been involved in and go directly to insights in Sect. 8.7. The purpose of presenting the design cases is to illustrate the use of relation artefacts in consultancy.

In the book ‘Coal and conflict’ (Scott, Mumford, McGivering, & Kirby, 1963). Mumford wrote chapter four on negotiating machines for management-worker negotiations, but the book was a collaborative effort led by Scott, really much about conflict rather than collaboration, and definitely not about harmony in the organisation.

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The category of micro, small and medium-sized enterprises (SMEs) consists of enterprises which employ fewer than 250 persons with an annual turnover not exceeding 50 million euro, and/or an annual balance sheet total not exceeding 43 million euro.

“The category of micro-, small- and medium-sized enterprises (SMEs) is made up of enterprises which employ fewer than 250 persons and which have an annual turnover not exceeding 50 million euro, and/or an annual balance sheet total not exceeding 43 million euro.

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A good example of socio-technical design with a focus on organisational practices is the imbrication approach (Leonardi, 2011).

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Title: HWID Consultancy
Author: Prof. Torkil Clemmensen
Publisher: Springer International Publishing
Book: Human Work Interaction Design
Print ISBN: 978-3-030-71795-7

Electronic ISBN: 978-3-030-71796-4

Copyright Year: 2021
DOI: https://doi.org/10.1007/978-3-030-71796-4_8

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