Skip to main content
Top
Published in: Universal Access in the Information Society 2/2015

01-06-2015 | Long paper

Identifying and explicating knowledge on method transfer: a sectoral system of innovation approach

Author: Ebba Thora Hvannberg

Published in: Universal Access in the Information Society | Issue 2/2015

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

With the advances in information technology and its increasing impact on humans and society, there has been an expanding need to spread knowledge from domain to domain. This need is not least in the area of human–computer interaction, which includes a rich culture of carrying out usability evaluations in many different domains and technology platforms. This paper aims to show how transfer of methods takes place, by explicating and formalizing the process. It will contribute to the quest for knowledge on the constituents of the process of transferring methodological knowledge and their relationships. A sectoral system of innovation approach is used to analyse the constituents of a selected sector, crisis management, where training is essential and which is rapidly adopting technology for operations and training. Two case studies are described where heuristics evaluation and user testing were applied on simulation software that allows training for crisis management. The analysis results in a process model, describing the transfer of methodological knowledge within the sectoral system of innovation framework.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
2.
5.
go back to reference Shepherd, I.D.H., Bleasdale-Shepherd, I.D.: The design-by-adaptation approach to universal access: learning from videogame technology. Univ. Access Inf. Soc. 10(3), 319–336 (2011)CrossRef Shepherd, I.D.H., Bleasdale-Shepherd, I.D.: The design-by-adaptation approach to universal access: learning from videogame technology. Univ. Access Inf. Soc. 10(3), 319–336 (2011)CrossRef
6.
go back to reference Sutcliffe, A., Gault, B.: Heuristic evaluation of virtual reality applications. Interact. Comput. 16(4), 831–849 (2004)CrossRef Sutcliffe, A., Gault, B.: Heuristic evaluation of virtual reality applications. Interact. Comput. 16(4), 831–849 (2004)CrossRef
7.
go back to reference Nielsen, J.: Enhancing the Explanatory Power of Usability Heuristics. Paper presented at the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Boston, Massachusetts (1994) Nielsen, J.: Enhancing the Explanatory Power of Usability Heuristics. Paper presented at the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Boston, Massachusetts (1994)
8.
go back to reference Hvannberg, E.T., Halldórsdóttir, G., Rudinsky, J.: Exploitation of heuristics for virtual environments. In: Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design, pp. 308–317. ACM, New York (2012) Hvannberg, E.T., Halldórsdóttir, G., Rudinsky, J.: Exploitation of heuristics for virtual environments. In: Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design, pp. 308–317. ACM, New York (2012)
9.
go back to reference Cronholm, S., Neubauer, M., Stary, C.: Guiding Situated Method Transfer in Design and Evaluation: Exploring Concepts, Activities and Process. Univ. Access Inf. Soc. 14(2). doi:10.1007/s10209-013-0336-x (in this issue) Cronholm, S., Neubauer, M., Stary, C.: Guiding Situated Method Transfer in Design and Evaluation: Exploring Concepts, Activities and Process. Univ. Access Inf. Soc. 14(2). doi:10.​1007/​s10209-013-0336-x (in this issue)
10.
go back to reference Woolrych, A., Hornbæk, K., Frøkjær, E., Cockton, G.: Ingredients and meals rather than recipes: a proposal for research that does not treat usability evaluation methods as indivisible wholes. Int. J. Human Comput. Interact. 27(10), 940–970 (2011)CrossRef Woolrych, A., Hornbæk, K., Frøkjær, E., Cockton, G.: Ingredients and meals rather than recipes: a proposal for research that does not treat usability evaluation methods as indivisible wholes. Int. J. Human Comput. Interact. 27(10), 940–970 (2011)CrossRef
11.
go back to reference Malerba, F., Orsenigo, L.: Technological regimes and patterns of innovation: a theoretical and empirical investigation of the Italian case. In: Heertje, A., Perlman, M. (eds.) Evolving Technology and Market Structure, pp. 283–305. University of Michigan Press, Ann Arbor (1990) Malerba, F., Orsenigo, L.: Technological regimes and patterns of innovation: a theoretical and empirical investigation of the Italian case. In: Heertje, A., Perlman, M. (eds.) Evolving Technology and Market Structure, pp. 283–305. University of Michigan Press, Ann Arbor (1990)
12.
go back to reference Malerba, F., Orsenigo, L.: Technological regimes and firm bebavior. Ind. Corp. Change 2(1), 45–71 (1993)CrossRef Malerba, F., Orsenigo, L.: Technological regimes and firm bebavior. Ind. Corp. Change 2(1), 45–71 (1993)CrossRef
13.
14.
go back to reference Rosenberg, N.: Inside the Black Box: Technology and Economic Change. Cambridge University Press, New York (1982) Rosenberg, N.: Inside the Black Box: Technology and Economic Change. Cambridge University Press, New York (1982)
15.
go back to reference Mowery, D.C., Nelson, R.R.: Sources of Industrial Leadership: Studies of Seven Industries. Cambridge University Press, New York (1999)CrossRef Mowery, D.C., Nelson, R.R.: Sources of Industrial Leadership: Studies of Seven Industries. Cambridge University Press, New York (1999)CrossRef
16.
go back to reference Pavitt, K.: Sectoral patterns of technical change: towards a taxonomy and a theory. Res. Policy 13(6), 343–373 (1984)CrossRef Pavitt, K.: Sectoral patterns of technical change: towards a taxonomy and a theory. Res. Policy 13(6), 343–373 (1984)CrossRef
17.
go back to reference Nelson, R.R., Sidney, G.: Winter (1982) An Evolutionary Theory of Economic Change. Belknap, Cambridge (2005) Nelson, R.R., Sidney, G.: Winter (1982) An Evolutionary Theory of Economic Change. Belknap, Cambridge (2005)
18.
go back to reference Lang, K.R., Arakji, R.Y. Evolution of innovations across Web 2.0 service platforms through mutation, natural selection and reuse. In: System Sciences (HICSS), 2010 43rd Hawaii International Conference on, 5–8 Jan. 2010. pp. 1–10. doi:10.1109/hicss.2010.193 Lang, K.R., Arakji, R.Y. Evolution of innovations across Web 2.0 service platforms through mutation, natural selection and reuse. In: System Sciences (HICSS), 2010 43rd Hawaii International Conference on, 5–8 Jan. 2010. pp. 1–10. doi:10.​1109/​hicss.​2010.​193
20.
go back to reference Gulliksen, J., Sandblad, B.: Domain-specific design of user interfaces. Int. J. Human Comput. Interact. 7(2), 135–151 (1995)CrossRef Gulliksen, J., Sandblad, B.: Domain-specific design of user interfaces. Int. J. Human Comput. Interact. 7(2), 135–151 (1995)CrossRef
21.
go back to reference Redish, J.: Expanding usability testing to evaluate complex systems. J. Usability Stud. 2(3), 102–111 (2007) Redish, J.: Expanding usability testing to evaluate complex systems. J. Usability Stud. 2(3), 102–111 (2007)
22.
go back to reference Rudinsky, J., Hvannberg, E.T.: Consolidating requirements analysis models for a crisis management training simulator. In: Proceedings of the 8th International ISCRAM Conference–Lisbon (2011) Rudinsky, J., Hvannberg, E.T.: Consolidating requirements analysis models for a crisis management training simulator. In: Proceedings of the 8th International ISCRAM Conference–Lisbon (2011)
23.
go back to reference Van Merriënboer, J.J., Kirschner, P.A., Kester, L.: Taking the load off a learner’s mind: instructional design for complex learning. Educ. Psychol. 38(1), 5–13 (2003)CrossRef Van Merriënboer, J.J., Kirschner, P.A., Kester, L.: Taking the load off a learner’s mind: instructional design for complex learning. Educ. Psychol. 38(1), 5–13 (2003)CrossRef
27.
go back to reference Barnett, J., Wong, W., Westley, D., Adderley, R., Smith, M.: Startle reaction: capturing experiential cues to provide guidelines towards the design of realistic training scenarios. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting. SAGE Publications, pp. 2477–2481 (2012) Barnett, J., Wong, W., Westley, D., Adderley, R., Smith, M.: Startle reaction: capturing experiential cues to provide guidelines towards the design of realistic training scenarios. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting. SAGE Publications, pp. 2477–2481 (2012)
29.
go back to reference Roberts, A.R.: Crisis intervention handbook: assessment, treatment, and research. Oxford University Press, Oxford (2005) Roberts, A.R.: Crisis intervention handbook: assessment, treatment, and research. Oxford University Press, Oxford (2005)
30.
go back to reference Lindemann, E.: Symptomatology and management of acute grief. Am. J. Psychiatry 151(6 Suppl), 155–160 (1944) Lindemann, E.: Symptomatology and management of acute grief. Am. J. Psychiatry 151(6 Suppl), 155–160 (1944)
31.
go back to reference Gislason, S.R., Hassenkam, T., Nedel, S., Bovet, N., Eiriksdottir, E.S., Alfredsson, H.A., Hem, C.P., Balogh, Z.I., Dideriksen, K., Oskarsson, N., Sigfusson, B., Larsen, G., Stipp, S.L.S.: Characterization of Eyjafjallajökull volcanic ash particles and a protocol for rapid risk assessment. Proc. Natl. Acad. Sci. 108(18), 7307–7312 (2011). doi:10.1073/pnas.1015053108 CrossRef Gislason, S.R., Hassenkam, T., Nedel, S., Bovet, N., Eiriksdottir, E.S., Alfredsson, H.A., Hem, C.P., Balogh, Z.I., Dideriksen, K., Oskarsson, N., Sigfusson, B., Larsen, G., Stipp, S.L.S.: Characterization of Eyjafjallajökull volcanic ash particles and a protocol for rapid risk assessment. Proc. Natl. Acad. Sci. 108(18), 7307–7312 (2011). doi:10.​1073/​pnas.​1015053108 CrossRef
33.
go back to reference Graafland, M., Schraagen, J., Schijven, M.: Systematic review of serious games for medical education and surgical skills training. Br. J. Surg. 99(10), 1322–1330 (2012). doi:10.1002/bjs.8819 CrossRef Graafland, M., Schraagen, J., Schijven, M.: Systematic review of serious games for medical education and surgical skills training. Br. J. Surg. 99(10), 1322–1330 (2012). doi:10.​1002/​bjs.​8819 CrossRef
34.
go back to reference Halldorsdottir, G., Hvannberg, E.: An Analysis of a Plane Crash Training Event After Action Review (trans: Sciences SoEaN). University of Iceland, Reykjavik (2011) Halldorsdottir, G., Hvannberg, E.: An Analysis of a Plane Crash Training Event After Action Review (trans: Sciences SoEaN). University of Iceland, Reykjavik (2011)
35.
go back to reference Van Merriënboer, J.J., Clark, R.E., De Croock, M.B.: Blueprints for complex learning: the 4C/ID-model. Educ. Tech. Res. Dev. 50(2), 39–61 (2002)CrossRef Van Merriënboer, J.J., Clark, R.E., De Croock, M.B.: Blueprints for complex learning: the 4C/ID-model. Educ. Tech. Res. Dev. 50(2), 39–61 (2002)CrossRef
36.
go back to reference Rubin, J., Chisnell, D.: Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests. Wiley, New York (2008) Rubin, J., Chisnell, D.: Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests. Wiley, New York (2008)
37.
go back to reference Gulliksen, J., Boivie, I., Göransson, B.: Usability professionals—current practices and future development. Interact. Comput. 18(4), 568–600 (2006)CrossRef Gulliksen, J., Boivie, I., Göransson, B.: Usability professionals—current practices and future development. Interact. Comput. 18(4), 568–600 (2006)CrossRef
39.
go back to reference Petrie, H., Bevan, N.: The evaluation of accessibility, usability and user experience. The Universal Access Handbook, pp. 10–20 (2009) Petrie, H., Bevan, N.: The evaluation of accessibility, usability and user experience. The Universal Access Handbook, pp. 10–20 (2009)
40.
go back to reference Chilana, P.K., Wobbrock, J.O., Ko, A.J.: Understanding usability practices in complex domains. In: Proceedings of the 28th International Conference on Human Factors in Computing Systems, pp. 2337–2346. ACM, New York (2010) Chilana, P.K., Wobbrock, J.O., Ko, A.J.: Understanding usability practices in complex domains. In: Proceedings of the 28th International Conference on Human Factors in Computing Systems, pp. 2337–2346. ACM, New York (2010)
41.
go back to reference Nielsen, J., Molich, R.: Heuristic evaluation of user interfaces. Paper presented at the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Seattle, Washington (1990)CrossRef Nielsen, J., Molich, R.: Heuristic evaluation of user interfaces. Paper presented at the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Seattle, Washington (1990)CrossRef
42.
go back to reference Hertzum, M., Molich, R., Jacobsen, N.E.: What you get is what you see: revisiting the evaluator effect in usability tests. Behav. Inf. Technol. (ahead-of-print), 1–19 (2013) Hertzum, M., Molich, R., Jacobsen, N.E.: What you get is what you see: revisiting the evaluator effect in usability tests. Behav. Inf. Technol. (ahead-of-print), 1–19 (2013)
43.
go back to reference Nielsen, J.: Finding usability problems through heuristic evaluation. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 373–380. ACM, New York (1992) Nielsen, J.: Finding usability problems through heuristic evaluation. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 373–380. ACM, New York (1992)
44.
45.
go back to reference Muller, M.J., Matheson, L., Page, C., Gallup, R.: Methods and tools: participatory heuristic evaluation. Interactions 5(5), 13–18 (1998) Muller, M.J., Matheson, L., Page, C., Gallup, R.: Methods and tools: participatory heuristic evaluation. Interactions 5(5), 13–18 (1998)
46.
go back to reference Chattratichart, J., Brodie, J.: Extending the heuristic evaluation method through contextualisation. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, pp. 641–645. SAGE Publications, Thousand Oaks (2002) Chattratichart, J., Brodie, J.: Extending the heuristic evaluation method through contextualisation. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, pp. 641–645. SAGE Publications, Thousand Oaks (2002)
47.
go back to reference Hornbæk, K., Frokjaer, E.: Usability inspection by metaphors of human thinking compared to heuristic evaluation. Int. J. Human Comput. Interact. 17(3), 357–374 (2004)CrossRef Hornbæk, K., Frokjaer, E.: Usability inspection by metaphors of human thinking compared to heuristic evaluation. Int. J. Human Comput. Interact. 17(3), 357–374 (2004)CrossRef
48.
go back to reference Väänänen-Vainio-Mattila, K., Wäljas, M.: Developing an expert evaluation method for user eXperience of cross-platform web services. In: Paper Presented at the Proceedings of the 13th International MindTrek Conference: Everyday Life in the Ubiquitous Era, Tampere, Finland (2009) Väänänen-Vainio-Mattila, K., Wäljas, M.: Developing an expert evaluation method for user eXperience of cross-platform web services. In: Paper Presented at the Proceedings of the 13th International MindTrek Conference: Everyday Life in the Ubiquitous Era, Tampere, Finland (2009)
49.
go back to reference Ling, C., Salvendy, G.: Extension of heuristic evaluation method: A review and reappraisal. Ergonomia IJE&HF 27(3), 179–197 (2005) Ling, C., Salvendy, G.: Extension of heuristic evaluation method: A review and reappraisal. Ergonomia IJE&HF 27(3), 179–197 (2005)
50.
go back to reference Hollingsed, T., Novick, D.G.: Usability inspection methods after 15 years of research and practice. In: Paper Presented at the Proceedings of the 25th Annual ACM International Conference on Design of Communication, El Paso, Texas, USA (2007) Hollingsed, T., Novick, D.G.: Usability inspection methods after 15 years of research and practice. In: Paper Presented at the Proceedings of the 25th Annual ACM International Conference on Design of Communication, El Paso, Texas, USA (2007)
51.
go back to reference ISO/IEC: International standard 9241-210: ergonomics of human–system interaction, part 210: human-centered design for interactive systems (2010) ISO/IEC: International standard 9241-210: ergonomics of human–system interaction, part 210: human-centered design for interactive systems (2010)
52.
go back to reference ISO/IEC: International standard 9241-110: ergonomics of human–system interaction, part 110: dialogue principles systems (2006) ISO/IEC: International standard 9241-110: ergonomics of human–system interaction, part 110: dialogue principles systems (2006)
54.
go back to reference Baker, K., Greenberg, S., Gutwin, C.: Heuristic evaluation of groupware based on the mechanics of collaboration. In: Engineering for Human–Computer Interaction, pp. 123–139. Springer, New York (2001) Baker, K., Greenberg, S., Gutwin, C.: Heuristic evaluation of groupware based on the mechanics of collaboration. In: Engineering for Human–Computer Interaction, pp. 123–139. Springer, New York (2001)
55.
go back to reference Squires, D., Preece, J.: Predicting quality in educational software: evaluating for learning, usability and the synergy between them. Interact. Comput. 11(5), 467–483 (1999)CrossRef Squires, D., Preece, J.: Predicting quality in educational software: evaluating for learning, usability and the synergy between them. Interact. Comput. 11(5), 467–483 (1999)CrossRef
56.
go back to reference Bevan, N.: Extending quality in use to provide a framework for usability measurement. In: Kurosu M. (ed.) Human Centered Design, vol 5619. Lecture Notes in Computer Science, pp. 13–22. Springer, Berlin (2009). doi:10.1007/978-3-642-02806-9_2 Bevan, N.: Extending quality in use to provide a framework for usability measurement. In: Kurosu M. (ed.) Human Centered Design, vol 5619. Lecture Notes in Computer Science, pp. 13–22. Springer, Berlin (2009). doi:10.​1007/​978-3-642-02806-9_​2
57.
go back to reference Bøegh, J.: A new standard for quality requirements. IEEE Softw. 25(2), 57–63 (2008)CrossRef Bøegh, J.: A new standard for quality requirements. IEEE Softw. 25(2), 57–63 (2008)CrossRef
58.
go back to reference Schmettow, M., Vos, W., Schraagen, J.M.: With how many users should you test a medical infusion pump? Sampling strategies for usability tests on high-risk systems. J. Biomed. Inf. doi:10.1016/j.jbi.2013.04.007 Schmettow, M., Vos, W., Schraagen, J.M.: With how many users should you test a medical infusion pump? Sampling strategies for usability tests on high-risk systems. J. Biomed. Inf. doi:10.​1016/​j.​jbi.​2013.​04.​007
59.
go back to reference Law, E.L.-C., Abrahão, S., Vermeeren, A.P., Hvannberg, E.T.: Interplay between user experience evaluation and system development: state of the art. In: International Workshop on the Interplay Between User Experience (UX) Evaluation and System Development (I-UxSED 2012), Copenhagen, Denmark, 2012. CEUR Workshop Proceedings, p. 1 Law, E.L.-C., Abrahão, S., Vermeeren, A.P., Hvannberg, E.T.: Interplay between user experience evaluation and system development: state of the art. In: International Workshop on the Interplay Between User Experience (UX) Evaluation and System Development (I-UxSED 2012), Copenhagen, Denmark, 2012. CEUR Workshop Proceedings, p. 1
60.
go back to reference Law, E.L.C.: Evaluating the downstream utility of user tests and examining the developer effect: a case study. Int. J. Human Comput. Interact. 21(2), 147–172 (2006)CrossRef Law, E.L.C.: Evaluating the downstream utility of user tests and examining the developer effect: a case study. Int. J. Human Comput. Interact. 21(2), 147–172 (2006)CrossRef
61.
go back to reference Kirkpatrick, D.L., Kirkpatrick, J.D.: Evaluating Training Programs: The Four Levels, 3rd edn. Berrett-Koehler Publishers, San Fransisco (2006) Kirkpatrick, D.L., Kirkpatrick, J.D.: Evaluating Training Programs: The Four Levels, 3rd edn. Berrett-Koehler Publishers, San Fransisco (2006)
63.
go back to reference McGrath, J.E.: Groups: Interaction and Performance, vol. 14. Prentice-Hall, Englewood Cliffs, NJ (1984) McGrath, J.E.: Groups: Interaction and Performance, vol. 14. Prentice-Hall, Englewood Cliffs, NJ (1984)
64.
go back to reference Reason, J.T.: The Human Contribution: Unsafe Acts, Accidents and Heroic Recoveries. Ashgate Publishing, Farnham (2008) Reason, J.T.: The Human Contribution: Unsafe Acts, Accidents and Heroic Recoveries. Ashgate Publishing, Farnham (2008)
65.
go back to reference Gutwin, C., Greenberg, S.: The mechanics of collaboration: developing low cost usability evaluation methods for shared workspaces. In: Proceedings IEEE 9th International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises, 2000 (WET ICE 2000), pp. 98–103. IEEE (2000) Gutwin, C., Greenberg, S.: The mechanics of collaboration: developing low cost usability evaluation methods for shared workspaces. In: Proceedings IEEE 9th International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises, 2000 (WET ICE 2000), pp. 98–103. IEEE (2000)
66.
go back to reference Brooke, J.: SUS: a “quick and dirty” usability scale. In: Jordan, P.W., Thomas, B., Weerdmeester, B.A., McClelland, A.L. (eds.) Usability Evaluation in Industry. Taylor & Francis, London (1996) Brooke, J.: SUS: a “quick and dirty” usability scale. In: Jordan, P.W., Thomas, B., Weerdmeester, B.A., McClelland, A.L. (eds.) Usability Evaluation in Industry. Taylor & Francis, London (1996)
67.
go back to reference Jeffries, R., Miller, J.R., Wharton, C., Uyeda, K.: User interface evaluation in the real world: a comparison of four techniques. Paper Presented at the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, New Orleans, Louisiana (1991)CrossRef Jeffries, R., Miller, J.R., Wharton, C., Uyeda, K.: User interface evaluation in the real world: a comparison of four techniques. Paper Presented at the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, New Orleans, Louisiana (1991)CrossRef
68.
go back to reference Olmsted-Hawala, E.L., Murphy, E.D., Hawala, S., Ashenfelter, K.T.: Think-aloud protocols: a comparison of three think-aloud protocols for use in testing data-dissemination web sites for usability. Paper Presented at the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Atlanta, Georgia (2010)CrossRef Olmsted-Hawala, E.L., Murphy, E.D., Hawala, S., Ashenfelter, K.T.: Think-aloud protocols: a comparison of three think-aloud protocols for use in testing data-dissemination web sites for usability. Paper Presented at the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Atlanta, Georgia (2010)CrossRef
69.
go back to reference Kjeldskov, J., Skov, M.B., Stage, J.: Instant data analysis: conducting usability evaluations in a day. In: Proceedings of the 3rd Nordic Conference on Human–Computer Interaction, pp. 233–240. ACM, New York (2004) Kjeldskov, J., Skov, M.B., Stage, J.: Instant data analysis: conducting usability evaluations in a day. In: Proceedings of the 3rd Nordic Conference on Human–Computer Interaction, pp. 233–240. ACM, New York (2004)
70.
go back to reference Bruun, A., Stage, J.: Training software development practitioners in usability testing: an assessment acceptance and prioritization. In: Proceedings of the 24th Australian Computer–Human Interaction Conference, pp. 52–60. ACM, New York (2012) Bruun, A., Stage, J.: Training software development practitioners in usability testing: an assessment acceptance and prioritization. In: Proceedings of the 24th Australian Computer–Human Interaction Conference, pp. 52–60. ACM, New York (2012)
71.
go back to reference Norgaard, M., Hornbæk, K.: What do usability evaluators do in practice? An explorative study of think-aloud testing. In: Paper Presented at the Proceedings of the 6th Conference on Designing Interactive Systems, University Park, PA, (2006) Norgaard, M., Hornbæk, K.: What do usability evaluators do in practice? An explorative study of think-aloud testing. In: Paper Presented at the Proceedings of the 6th Conference on Designing Interactive Systems, University Park, PA, (2006)
72.
go back to reference Folstad, A., Law, E.L.-C., Hornbæk, K.: Analysis in usability evaluations: an exploratory study. In: Paper Presented at the Proceedings of the 6th Nordic Conference on Human–Computer Interaction: Extending Boundaries, Reykjavik, Iceland (2010) Folstad, A., Law, E.L.-C., Hornbæk, K.: Analysis in usability evaluations: an exploratory study. In: Paper Presented at the Proceedings of the 6th Nordic Conference on Human–Computer Interaction: Extending Boundaries, Reykjavik, Iceland (2010)
73.
go back to reference Kim, J.H., Gunn, D.V., Schuh, E., Phillips, B., Pagulayan, R.J., Wixon, D.: Tracking Real-Time User Experience (TRUE): A Comprehensive Instrumentation Solution for Complex Systems. Paper Presented at the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Florence, Italy (2008) Kim, J.H., Gunn, D.V., Schuh, E., Phillips, B., Pagulayan, R.J., Wixon, D.: Tracking Real-Time User Experience (TRUE): A Comprehensive Instrumentation Solution for Complex Systems. Paper Presented at the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Florence, Italy (2008)
74.
go back to reference Tuch, A.N., Trusell, R., Hornb, K.: Analyzing users’ narratives to understand experience with interactive products. Paper Presented at the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Paris, France (2013)CrossRef Tuch, A.N., Trusell, R., Hornb, K.: Analyzing users’ narratives to understand experience with interactive products. Paper Presented at the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Paris, France (2013)CrossRef
77.
go back to reference Bangor, A., Kortum, P., Miller, J.: Determining what individual SUS scores mean: adding an adjective rating scale. J. Usability Stud. 4(3), 114–123 (2009) Bangor, A., Kortum, P., Miller, J.: Determining what individual SUS scores mean: adding an adjective rating scale. J. Usability Stud. 4(3), 114–123 (2009)
78.
go back to reference van den Haak, M., De Jong, M., Jan Schellens, P.: Retrospective vs. concurrent think-aloud protocols: testing the usability of an online library catalogue. Behav. Inf. Technol. 22(5), 339–351 (2003). doi:10.1080/0044929031000 van den Haak, M., De Jong, M., Jan Schellens, P.: Retrospective vs. concurrent think-aloud protocols: testing the usability of an online library catalogue. Behav. Inf. Technol. 22(5), 339–351 (2003). doi:10.​1080/​0044929031000
79.
go back to reference Hays, R.T., Singer, M.J.: Simulation Fidelity in Training System Design: Bridging the Gap Between Reality and Training. Springer, New York (1989)CrossRef Hays, R.T., Singer, M.J.: Simulation Fidelity in Training System Design: Bridging the Gap Between Reality and Training. Springer, New York (1989)CrossRef
80.
go back to reference Hvannberg, E.T.: Impact of sensory and collaborative contexts on usability evaluation methods resources. In: CHI 2013 Workshop Made for Sharing: HCI Stories of Transfer, Triumph and Tragedy, Paris, April 27th 2013, pp. 23–28 (2013) Hvannberg, E.T.: Impact of sensory and collaborative contexts on usability evaluation methods resources. In: CHI 2013 Workshop Made for Sharing: HCI Stories of Transfer, Triumph and Tragedy, Paris, April 27th 2013, pp. 23–28 (2013)
81.
go back to reference Bjorner, D.: Software Engineering 3: Domains, Requirements, and Software Design vol 3. Texts in Theoretical Computer Science. An EATCS Series. Springer, Berlin (2006) Bjorner, D.: Software Engineering 3: Domains, Requirements, and Software Design vol 3. Texts in Theoretical Computer Science. An EATCS Series. Springer, Berlin (2006)
83.
go back to reference Paulk, M.C., Curtis, B., Chrissis, M.B., Weber, C.V.: Capability maturity model, version 1.1. Softw. IEEE 10(4), 18–27 (1993). doi:10.1109/52.219617 Paulk, M.C., Curtis, B., Chrissis, M.B., Weber, C.V.: Capability maturity model, version 1.1. Softw. IEEE 10(4), 18–27 (1993). doi:10.​1109/​52.​219617
84.
go back to reference Ferreira, A.L., Machado, R.J., Paulk, M.C.: Quantitative analysis of best practices models in the software domain. In: Software Engineering Conference (APSEC), 2010 17th Asia Pacific, Nov. 30 2010–Dec. 3 2010, pp. 433–442 (2010). doi:10.1109/apsec.2010.56 Ferreira, A.L., Machado, R.J., Paulk, M.C.: Quantitative analysis of best practices models in the software domain. In: Software Engineering Conference (APSEC), 2010 17th Asia Pacific, Nov. 30 2010–Dec. 3 2010, pp. 433–442 (2010). doi:10.​1109/​apsec.​2010.​56
85.
go back to reference Webster, M.: The requirements for managing the geographically distributed development organization and the collabnet solution. White Paper, IDC (2005) Webster, M.: The requirements for managing the geographically distributed development organization and the collabnet solution. White Paper, IDC (2005)
Metadata
Title
Identifying and explicating knowledge on method transfer: a sectoral system of innovation approach
Author
Ebba Thora Hvannberg
Publication date
01-06-2015
Publisher
Springer Berlin Heidelberg
Published in
Universal Access in the Information Society / Issue 2/2015
Print ISSN: 1615-5289
Electronic ISSN: 1615-5297
DOI
https://doi.org/10.1007/s10209-013-0340-1

Other articles of this Issue 2/2015

Universal Access in the Information Society 2/2015 Go to the issue

Premium Partner