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2015 | OriginalPaper | Chapter

Insights from User Experience Research in the Factory: What to Consider in Interaction Design

Authors : Daniela Wurhofer, Verena Fuchsberger, Thomas Meneweger, Christiane Moser, Manfred Tscheligi

Published in: Human Work Interaction Design. Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces

Publisher: Springer International Publishing

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Abstract

During the past few years we investigated humans’ work in a semiconductor factory, both in relation to digital and non-digital artifacts. With this paper, we provide an overview of aspects that are relevant in production environments. In particular, we present factors accounting for workers’ experience as well as influences on their user experience (UX). Based on a meta-interpretation approach, we analyzed our previous studies on the basis of publications that presented our previous research results. In total, we annotated 21 publications, which reported results from qualitative (e.g., ethnographies, interviews) and quantitative approaches (e.g., questionnaires). Overall, this work contributes to an orientation for designers and researchers regarding the interplay between user, system and context in a factory environment by pointing out relevant aspects of and influences on workers’ experiences.

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previous chapter Reflections on Design-Based Research

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Title: Insights from User Experience Research in the Factory: What to Consider in Interaction Design
Authors: Daniela Wurhofer
Verena Fuchsberger
Thomas Meneweger
Christiane Moser
Manfred Tscheligi
Publisher: Springer International Publishing
Book: Human Work Interaction Design. Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces
Print ISBN: 978-3-319-27047-0

Electronic ISBN: 978-3-319-27048-7

Copyright Year: 2015
DOI: https://doi.org/10.1007/978-3-319-27048-7_3

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