Skip to main content
Top

2020 | OriginalPaper | Chapter

Internet for Supporting and Promoting Accessible Tourism: Evidence from Italy

Authors : Giuseppe Perna, Luisa Varriale, Maria Ferrara

Published in: ICT for an Inclusive World

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

In the last 10 years “accessible tourism” represents one topic that has been becoming more and more relevant, not only because of the increasing attention paid to civic and social values, but also because this tourism segment represents an undoubted economic opportunity able to create added value over time and, consequently, to increase profits. This conceptual study provides a deep analysis of “accessible tourism” phenomenon through a description of the evolution process of the regulatory system. Also, the role of the internet and new technologies to the dissemination of information analyzing tourist websites has been investigated with focus on the Italian context.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
1.
go back to reference Presidenza del Consiglio dei Ministri: Qualità nell’accoglienza turistica di ospiti con esigenze specifiche, pp. 8–15, (2010) Presidenza del Consiglio dei Ministri: Qualità nell’accoglienza turistica di ospiti con esigenze specifiche, pp. 8–15, (2010)
2.
go back to reference Minuti, M.S.: Turismo sostenibile, turismo per tutti: l’accessibilità come elemento di qualità e volano di sviluppo dei sistemi turistici territoriali, Perugia, pp. 35–41. (2012) Minuti, M.S.: Turismo sostenibile, turismo per tutti: l’accessibilità come elemento di qualità e volano di sviluppo dei sistemi turistici territoriali, Perugia, pp. 35–41. (2012)
5.
go back to reference Donoghue, C.: Challenging the authority of the medical definition of disability: an analysis of the resistance to the social constructionist paradigm. Disabil. Soc. 18(2), 199–208 (2003)CrossRef Donoghue, C.: Challenging the authority of the medical definition of disability: an analysis of the resistance to the social constructionist paradigm. Disabil. Soc. 18(2), 199–208 (2003)CrossRef
6.
go back to reference Germ, P., Schleien, S.: Inclusive community leisure services: responsibilities of key players. Ther. Recreat. J. 31, 22–37 (1997) Germ, P., Schleien, S.: Inclusive community leisure services: responsibilities of key players. Ther. Recreat. J. 31, 22–37 (1997)
7.
go back to reference Yau, M., McKercher, B., Packer, T.: Travelling with a disability—more than an access issue. Ann. Tour. Res. 31(4), 946–960 (2004)CrossRef Yau, M., McKercher, B., Packer, T.: Travelling with a disability—more than an access issue. Ann. Tour. Res. 31(4), 946–960 (2004)CrossRef
8.
go back to reference Darcy, S.: Anxiety to Access: Tourism Patterns and Experiences of New South Wales People With a Physical Disability. Tourism New South Wales, Sydney (1998) Darcy, S.: Anxiety to Access: Tourism Patterns and Experiences of New South Wales People With a Physical Disability. Tourism New South Wales, Sydney (1998)
9.
go back to reference Buhalis, D.: eTourism: Information Technology for Strategic Tourism Management. Prentice Hall, Harlow (2003) Buhalis, D.: eTourism: Information Technology for Strategic Tourism Management. Prentice Hall, Harlow (2003)
10.
go back to reference Pühretmair, F.: It’s Time to make etourism accessible. In: Miesenberger, K., Klaus, J., Zagler, W., Burger, D. (eds.) Computers Helping People with Special Needs, pp. 272–279. Springer Verlag, Berlin (2004) Pühretmair, F.: It’s Time to make etourism accessible. In: Miesenberger, K., Klaus, J., Zagler, W., Burger, D. (eds.) Computers Helping People with Special Needs, pp. 272–279. Springer Verlag, Berlin (2004)
11.
go back to reference Shaw, G., Veitch, C., Coles, T.: Access, disability, and tourism: changing responses in the United Kingdom. Tour. Rev. Int. 8(3), 167–176 (2005)CrossRef Shaw, G., Veitch, C., Coles, T.: Access, disability, and tourism: changing responses in the United Kingdom. Tour. Rev. Int. 8(3), 167–176 (2005)CrossRef
12.
go back to reference Stumbo, N., Pegg, S.: Travellers and tourists with disabilities: a matter of priorities and loyalties. Tour. Rev. Int. 8(3), 195–209 (2005)CrossRef Stumbo, N., Pegg, S.: Travellers and tourists with disabilities: a matter of priorities and loyalties. Tour. Rev. Int. 8(3), 195–209 (2005)CrossRef
13.
go back to reference Cavinato, J., Cuckovich, M.: Transportation and tourism for the disabled: an assessment. Transp. J. 31(3), 46–53 (2002) Cavinato, J., Cuckovich, M.: Transportation and tourism for the disabled: an assessment. Transp. J. 31(3), 46–53 (2002)
14.
go back to reference Daruwalla, P., Darcy, S.: Personal and societal attitudes to disability. Ann. Tour. Res. 32(2), 549–570 (2005)CrossRef Daruwalla, P., Darcy, S.: Personal and societal attitudes to disability. Ann. Tour. Res. 32(2), 549–570 (2005)CrossRef
15.
go back to reference Smith, R.: Leisure of disabled tourists—barriers to participation. Ann. Tour. Res. 14, 376–389 (1987)CrossRef Smith, R.: Leisure of disabled tourists—barriers to participation. Ann. Tour. Res. 14, 376–389 (1987)CrossRef
16.
go back to reference Fodness, D., Murray, B.: A model of information search behavior. J. Travel. Res. 37(3), 220–230 (1999)CrossRef Fodness, D., Murray, B.: A model of information search behavior. J. Travel. Res. 37(3), 220–230 (1999)CrossRef
17.
go back to reference Gursoy, D., McCleary, K.: An integrative model of tourists’ information search behavior. Ann. Tour. Res. 31(2), 353–373 (2004)CrossRef Gursoy, D., McCleary, K.: An integrative model of tourists’ information search behavior. Ann. Tour. Res. 31(2), 353–373 (2004)CrossRef
18.
go back to reference Vogt, C., Fesenmaier. D.: Tourist and retailers’ perceptions of services. Ann. Tour. Res. 22(4), 763–780 (1995) CrossRef Vogt, C., Fesenmaier. D.: Tourist and retailers’ perceptions of services. Ann. Tour. Res. 22(4), 763–780 (1995) CrossRef
19.
go back to reference Allison, M.: Leisure, diversity and social justice. J. Leis. Res. 32(1), 2–6 (2000)CrossRef Allison, M.: Leisure, diversity and social justice. J. Leis. Res. 32(1), 2–6 (2000)CrossRef
20.
go back to reference Fodness, D., Murray, B.: Tourist information search. Ann. Tour. Res. 24(3), 503–523 (1997)CrossRef Fodness, D., Murray, B.: Tourist information search. Ann. Tour. Res. 24(3), 503–523 (1997)CrossRef
21.
go back to reference Gursoy, D., Chen, J.: Competitive analysis of cross cultural information search behavior. Tour. Manag. 21(6), 583–590 (2000)CrossRef Gursoy, D., Chen, J.: Competitive analysis of cross cultural information search behavior. Tour. Manag. 21(6), 583–590 (2000)CrossRef
22.
go back to reference Vogt, C., Fesenmaier, D.: Expanding the functional information search model. Ann. Tour. Res. 25(3), 551–578 (1998)CrossRef Vogt, C., Fesenmaier, D.: Expanding the functional information search model. Ann. Tour. Res. 25(3), 551–578 (1998)CrossRef
23.
go back to reference Toerisme Vlaanderen: Tourism for All in the European Union. Status Report on Tourist Accommodation Schemes in Europe. “Tourism for all”—Meeting of EU Ministers of Tourism, 1–2 July 2001, Brugge Toerisme Vlaanderen: Tourism for All in the European Union. Status Report on Tourist Accommodation Schemes in Europe. “Tourism for all”—Meeting of EU Ministers of Tourism, 1–2 July 2001, Brugge
24.
go back to reference Laura, A.: Petrangeli, A: Viaggiare si può, pp. 21–47. Turismo e persone disabili, Deagostini, Novara (2003) Laura, A.: Petrangeli, A: Viaggiare si può, pp. 21–47. Turismo e persone disabili, Deagostini, Novara (2003)
25.
go back to reference Manzo, A., Bravo, N.: Viaggiare senza limiti: il Turismo per Tutti in Europa, pp. 45–68. Istituto Italiano per il Turismo per Tutti, Torino (2010) Manzo, A., Bravo, N.: Viaggiare senza limiti: il Turismo per Tutti in Europa, pp. 45–68. Istituto Italiano per il Turismo per Tutti, Torino (2010)
26.
go back to reference C.A.R.E.: Turismo Accessibile e bisogni speciali. Strumenti di comunicazione per il mercato, Associazione si può (a cura di), (2013) C.A.R.E.: Turismo Accessibile e bisogni speciali. Strumenti di comunicazione per il mercato, Associazione si può (a cura di), (2013)
28.
go back to reference European Commission: Calypso apre nuovi orizzonti di viaggio in Europa, Lussemburgo (2010) European Commission: Calypso apre nuovi orizzonti di viaggio in Europa, Lussemburgo (2010)
29.
go back to reference Catena, D., Ligorio, D., Pansonlini, R., Rossetti, A.: Promozione e commercializzazione del prodotto turistico accessible, Progetto Eu.For.Me. (2013) Catena, D., Ligorio, D., Pansonlini, R., Rossetti, A.: Promozione e commercializzazione del prodotto turistico accessible, Progetto Eu.For.Me. (2013)
31.
go back to reference Leiper, N.: Tourism Management. RMIT Press, Melbourne (1995) Leiper, N.: Tourism Management. RMIT Press, Melbourne (1995)
32.
go back to reference Israeli, A.: A preliminary investigation of the importance of site accessibility factors for disabled tourists. J. Travel. Res. 41(1), 101–104 (2002)CrossRef Israeli, A.: A preliminary investigation of the importance of site accessibility factors for disabled tourists. J. Travel. Res. 41(1), 101–104 (2002)CrossRef
33.
go back to reference Darcy, S., Daruwalla, P.: The trouble with travel: people with disabilities and travel. Soc. Altern. 18(1), 41–46 (1999) Darcy, S., Daruwalla, P.: The trouble with travel: people with disabilities and travel. Soc. Altern. 18(1), 41–46 (1999)
34.
go back to reference Consumer, N.O.P.: Holiday-Taking and Planning Amongst People with a Disability. NOP Consumer, London (2003) Consumer, N.O.P.: Holiday-Taking and Planning Amongst People with a Disability. NOP Consumer, London (2003)
35.
go back to reference Daniels, M., Drogin, E., Wiggins, B.: “Travel Tales”: an interpretive analysis of constraints and negotiations to pleasure travel as experiences by persons with physical disabilities. Tour. Manag. 26(6), 919–930 (2005)CrossRef Daniels, M., Drogin, E., Wiggins, B.: “Travel Tales”: an interpretive analysis of constraints and negotiations to pleasure travel as experiences by persons with physical disabilities. Tour. Manag. 26(6), 919–930 (2005)CrossRef
36.
go back to reference McKercher, B., Packer, T., Yau, M., Lam, P.: Travel agents as facilitators or inhibitors of travel: perceptions of people with disabilities. Tour. Manag. 24(4), 465–474 (2003)CrossRef McKercher, B., Packer, T., Yau, M., Lam, P.: Travel agents as facilitators or inhibitors of travel: perceptions of people with disabilities. Tour. Manag. 24(4), 465–474 (2003)CrossRef
37.
go back to reference McGuire, F., Dottavio, D., O’Leary, J.: Constraints to participation in outdoor creation across the life span: a nation-wide study of limitors and prohibitors. The Gerontologist 26, 528–544 (1986)CrossRef McGuire, F., Dottavio, D., O’Leary, J.: Constraints to participation in outdoor creation across the life span: a nation-wide study of limitors and prohibitors. The Gerontologist 26, 528–544 (1986)CrossRef
38.
go back to reference Ray, N., Ryder, M.: “Ebilities” tourism. an exploratory discussion of the travel needs and motivations of the mobility disabled. Tour. Manag. 24(1), 57–72 (2003)CrossRef Ray, N., Ryder, M.: “Ebilities” tourism. an exploratory discussion of the travel needs and motivations of the mobility disabled. Tour. Manag. 24(1), 57–72 (2003)CrossRef
39.
go back to reference Turco, D., Stumbo, N., Garncarz, J.: Tourism constraints for people with disabilities. Park. & Recreat. 33(9), 78–84 (1998) Turco, D., Stumbo, N., Garncarz, J.: Tourism constraints for people with disabilities. Park. & Recreat. 33(9), 78–84 (1998)
40.
go back to reference Cheng, K.: What Marketers should know about People with Disabilities. 28 October 2005 Cheng, K.: What Marketers should know about People with Disabilities. 28 October 2005
41.
go back to reference Burnett, J., Bender Baker, H.: Assessing the travel-related behaviors of the mobility-disabled consumer. J. Travel. Res. 40(1), 4–11 (2001)CrossRef Burnett, J., Bender Baker, H.: Assessing the travel-related behaviors of the mobility-disabled consumer. J. Travel. Res. 40(1), 4–11 (2001)CrossRef
42.
go back to reference Medina, L.: Ecotourism and certification: confronting the principles and pragmatics of socially responsible tourism. J. Sustain. Tour. 13(3), 281–295 (2005)CrossRef Medina, L.: Ecotourism and certification: confronting the principles and pragmatics of socially responsible tourism. J. Sustain. Tour. 13(3), 281–295 (2005)CrossRef
43.
go back to reference IsITT: Viaggiare senza limiti: il turismo per tutti in Europa. Torino, Tipografia Luca Ricci (2010) IsITT: Viaggiare senza limiti: il turismo per tutti in Europa. Torino, Tipografia Luca Ricci (2010)
44.
go back to reference Martini, U.: Internet e le imprese turistiche: un’analisi dell’impatto della rete sul funzionamento del mercato turistico leisure, in “Micro & Macro Marketing”, a. X, n. 2 (2011) Martini, U.: Internet e le imprese turistiche: un’analisi dell’impatto della rete sul funzionamento del mercato turistico leisure, in “Micro & Macro Marketing”, a. X, n. 2 (2011)
45.
go back to reference Baroni, F., Lazzari, M.: Tecnologie informatiche e diritti umani per un nuovo approccio all’accessibilità. Ital. J. Disabil. Stud. 1(1), 79–92 (2013) Baroni, F., Lazzari, M.: Tecnologie informatiche e diritti umani per un nuovo approccio all’accessibilità. Ital. J. Disabil. Stud. 1(1), 79–92 (2013)
46.
go back to reference Hampton, K.N., Sessions Goulet, L., Rainie, L., Purcell, K.: Social networking sites and our lives (2011) Hampton, K.N., Sessions Goulet, L., Rainie, L., Purcell, K.: Social networking sites and our lives (2011)
47.
go back to reference BMWA: Economic Impulses of Accessible Tourism for All. Bundesministerium für Wirtschaft und Arbeit, Report, Berlin (2004) BMWA: Economic Impulses of Accessible Tourism for All. Bundesministerium für Wirtschaft und Arbeit, Report, Berlin (2004)
48.
go back to reference Shaw, G., Coles, T.: Disability, holiday making and the tourism industry in the UK: a preliminary survey. Tour. Manag. 25(3), 397–404 (2004)CrossRef Shaw, G., Coles, T.: Disability, holiday making and the tourism industry in the UK: a preliminary survey. Tour. Manag. 25(3), 397–404 (2004)CrossRef
49.
go back to reference Disability Now 2005 Disabled People’s Needs. Unpublished Document Disability Now 2005 Disabled People’s Needs. Unpublished Document
50.
go back to reference Gibson, H., Yiannakis, A.: Tourist roles—needs and the lifecourse. Ann. Tour. Res. 29(2), 358–383 (2002)CrossRef Gibson, H., Yiannakis, A.: Tourist roles—needs and the lifecourse. Ann. Tour. Res. 29(2), 358–383 (2002)CrossRef
51.
go back to reference Imrie, R., Kumar, M.: Focusing on disability and access in the built environment. Disabil. Soc. 13(3), 357–374 (1998)CrossRef Imrie, R., Kumar, M.: Focusing on disability and access in the built environment. Disabil. Soc. 13(3), 357–374 (1998)CrossRef
Metadata
Title
Internet for Supporting and Promoting Accessible Tourism: Evidence from Italy
Authors
Giuseppe Perna
Luisa Varriale
Maria Ferrara
Copyright Year
2020
DOI
https://doi.org/10.1007/978-3-030-34269-2_12

Premium Partner