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2015 | OriginalPaper | Chapter

6. Internet & Socializing

Author : Sohella Thuiner

Published in: Banks of the Future

Publisher: Springer International Publishing

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Abstract

How could internet and socializing serve financial institutions to get closer to their clients and rebuild their old reputation again? According to Goleman (2006), we are wired to connect and our brain is isolated and operates like a computer. Our social intelligence gives us the ability to understand others and act more intelligently. The key skills for social intelligence are the following: understanding feelings, listening fully, understanding the reactions, and finding it easy to interact with others.

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previous chapter Measuring the Health of an Organization
next chapter Brain, Creativity vs. Bank, Innovation
Literature
Goleman D (2006) Social intelligence. The new science of human relationships. The Bantam Dell Publishing Group, New York
Hart T (2009) From information to transformation: education for the evolution of consciousness. Peter Lang International Academic Publishers, New York
Kaku M (2009) “The world in 2030: how science will affect computers, medicine, jobs, our lifestyles and the wealth of our nations” by Kaku on his speech at Queensborough Community College NY (on YouTube)
Kuchler H (2014) Technology groups take need for investment in security to heart. Financial Times
Snyder S (2009) The new world of wireless. How to compete in the 4G revolution. Wharton School Publishing, Upper Saddle River
Stalk G (2008) 5 Future strategies you need right now. Summarized by permission of Harvard Business Press, Boston
Metadata
Title
Internet & Socializing
Author
Sohella Thuiner
Copyright Year
2015
Book
Banks of the Future

Print ISBN: 978-3-319-07553-2

Electronic ISBN: 978-3-319-07554-9

Copyright Year: 2015

DOI
https://doi.org/10.1007/978-3-319-07554-9_6