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2019 | OriginalPaper | Chapter

6. Interview Results: The Design Reviewer as Therapist

Author : Joongsub Kim

Published in: What Do Design Reviewers Really Do? Understanding Roles Played by Design Reviewers in Daily Practice

Publisher: Springer International Publishing

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Abstract

This chapter discusses how design reviewers act as therapists throughout the design review process. In the role of therapist, the design reviewer focuses on managing interpersonal stresses regarding sensible responses to participants’ emotional challenges in design review, such as anger, frustration, fear, mistrust, and distress. When and how reviewers can use techniques of listening, comforting, consoling, understanding, storytelling, conversation, and positive reinforcement is discussed.

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previous chapter Interview Results: The Design Reviewer as Facilitator
next chapter Interview Results: The Design Reviewer as Convener
Literature
Baum, Howell. (1997). The organization of hope. Albany, NY: State University of New York Press.
Forester, J. (1999a). Challenges of mediation and deliberation in the design professions: Practice stories from Israel and Norway. Journal of Architectural Planning and Research, 16(2), 116–132.
Forester, J. (1999b). The deliberative practioner: Encouraging participatory planning processes. Cambridge: The MIT Press.
Healey, P. (2006). Urban Complexity and spatial strategies: Towards a relational planning for our times. UK: Routledge.CrossRef
Hoch, C. (1994). What plannes do: Power, politics and persuasion. Chicago: Planning Press.
Innes, J. E., & Booher, D. E. (2010). Planning with complexity: An introduction to collaborative rationality for public policy. UK: Routledge.
Sandercock, L. (2003). Dreaming the Sustainable City: Organizing hope, negotiating fear, mediating memory. In Eckstein, B. and J. Throgmorton (Eds). Story and sustainability: Planning, practice, and possibility for American Cities, Massachusetts (pp. 142–164). Cambridge, MA: MIT Press.
Metadata
Title
Interview Results: The Design Reviewer as Therapist
Author
Joongsub Kim
Copyright Year
2019
Book
What Do Design Reviewers Really Do? Understanding Roles Played by Design Reviewers in Daily Practice

Print ISBN: 978-3-030-05641-4

Electronic ISBN: 978-3-030-05642-1

Copyright Year: 2019

DOI
https://doi.org/10.1007/978-3-030-05642-1_6