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Computer Supported Cooperative Work (CSCW)

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28-07-2020

Introduction to the Special Issue on ‘Information Infrastructures in Healthcare: Governance, Quality Improvement and Service Efficiency’

Authors: Claus Bossen, Enrico Maria Piras

Published in: Computer Supported Cooperative Work (CSCW) | Issue 4/2020

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From the beginning, information infrastructures in healthcare have had at least two purposes: First, the coordination and exchange of information across professions, organizational units and time in order to treat and care for patients, and second, the accumulation and analysis of data in order to improve quality and efficiency of services provided. The duality goes back to Zuboff’s call for digitization to not just be used for automation, but also for informating workers, management and organisations (Zuboff 1988): IT would provide information that could be used to ‘informate work’ by making some activities visible. Such informating can concern workers as part of their ongoing activities (Kristiansen et al. 2018), or management as part of organizing and monitoring organisational work processes (Evans and Kitchin 2018), or state authorities. …

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Title: Introduction to the Special Issue on ‘Information Infrastructures in Healthcare: Governance, Quality Improvement and Service Efficiency’
Authors: Claus Bossen
Enrico Maria Piras
Publication date: 28-07-2020
Publisher: Springer Netherlands
Published in: Computer Supported Cooperative Work (CSCW) / Issue 4/2020
Print ISSN: 0925-9724
Electronic ISSN: 1573-7551
DOI: https://doi.org/10.1007/s10606-020-09381-1

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