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Published in:
2016 | OriginalPaper | Chapter
IoT Visibility Software Architecture to Provide Smart Workforce Allocation
Authors : Pablo García Ansola, Andrés García, Javier de las Morenas
Published in: Service Orientation in Holonic and Multi-Agent Manufacturing
Publisher: Springer International Publishing
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Abstract
In manufacturing and logistics companies there are many processes and services that cannot be fully automated and the integration with workforce is the key to provide better results. One example is Airport Ground handling operations where agents, operators, drivers or aircraft crews need to generate and feed information from other processes and events in order to provide better schedules. This work uses manufacturing and Internet of Things (IoT) concepts to design software architecture to generate an uncoupled workforce information feedback for current agent-based decision-making frameworks. In the case at hand, the architecture is implemented in a cloud-based commercial solution called “aTurnos”, which has already been deployed by different companies to schedule working shifts for over 25,000 employees. The handling company being analysed in this paper requires a dynamic allocation of employees and tasks with updated field information about the status of workers in real time.