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2015 | OriginalPaper | Chapter

It’s not What It Speaks, but It’s How It Speaks: A Study into Smartphone Voice-User Interfaces (VUI)

Authors : Jaeyeol Jeong, Dong-Hee Shin

Published in: Human-Computer Interaction: Interaction Technologies

Publisher: Springer International Publishing

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Abstract

Since voice-user interfaces (VUI) are becoming an attractive tool for more intuitive user interactions, this study proposes a between-subject experiment in which variations in voice characteristics (i.e., voice gender and manner) of VUI are examined as key determinants of user perceptions. This study predicts that the voice gender (male vs. female) and manner (calm vs. exuberant) are likely to have significant effects on psychological and behavior outcomes, including credibility and trustworthiness of information delivered via VUI.

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Metadata
Title
It’s not What It Speaks, but It’s How It Speaks: A Study into Smartphone Voice-User Interfaces (VUI)
Authors
Jaeyeol Jeong
Dong-Hee Shin
Copyright Year
2015
DOI
https://doi.org/10.1007/978-3-319-20916-6_27