Key Factors Analysis of Facilities and Services of Age-Friendly Community in Guangzhou

Under the circumstance of population aging at an accelerated pace, aging in place is the mainstream of China. The residential environment will directly affect senior citizens’ quality of life. By studying the living conditions and demands of the elderly in Guangzhou, it can be concluded that existing communities are not suitable enough for elderly to live in. By determining 16 factors of age-friendly community, and assigning weights to these factors based on the quantitative KANO model, the paper establishes an evaluation system for existing residential community facilities and services in Guangzhou. Factors were classified based on the KANO model into must-be quality factors, one-dimensional quality factors, attractive quality factors, indifferent quality factors and critical quality factors. Community age-friendly modification suggestions were made to construction phase and operating phase respectively. Emergency facilities, green landscapes, fitness and sports venue, amenity, life supporting facilities and intelligent/smart care services are pointed out as the key of modification.