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Published in:
2011 | OriginalPaper | Chapter
Lessons Learned from Using Personas and Scenarios for Requirements Specification of Next-Generation Industrial Robots
Authors : Petra Björndal, Mikko J. Rissanen, Steve Murphy
Published in: Design, User Experience, and Usability. Theory, Methods, Tools and Practice
Publisher: Springer Berlin Heidelberg
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As development and productization of complex technology for new markets is challenging, it is crucial to get valid information about the intended future users and represent that information in a proper way to technical experts and project management. This case study describes experiences from using the “engaging personas and narrative scenarios” approach [1], [2] for defining requirements for next-generation industrial robots. We found that additional steps were necessary to supplement the methodology to fit the development of complex industrial robots, namely globalization, validation of personas among end users, prioritization of personas, creation of common vocabulary, identification of business critical scenarios and identification of safety critical situations. The main benefit from using personas and scenarios was their role as communication catalyst and how the descriptions facilitate building a common vision within the project team.