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Information Systems Frontiers

19-03-2024

Meaningful Work as an Ethical Approach: Shaping the Next Generation of Organizational Gamification

Authors: Divinus Oppong-Tawiah, Xerxes Minocher, Farzam Boroomand, Jane Webster

Published in: Information Systems Frontiers

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Abstract

Gamified information systems have become widespread in organizations along with unintended ethical consequences. In parallel, recent advances in artificial intelligence and their promise for gamification raise new ethical concerns in the workplace. Building on a generational review of research progress in the field, we draw from work design, affordances, and value-sensitive design literatures to develop a theoretical framework and a related ethical design approach to encourage more meaningful work with organizational gamification. Our frameworks specify how game elements and their associated affordances can help transition organizational gamification from an add-on to an integrated part of instrumental work systems. We discuss how tying an ethical reflection into a historically informed view of progress in the field overcomes limitations in previous generations of gamification research and helps to resolve long-standing as well as emerging ethical concerns.

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Appendix
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Footnotes
1
Unlike several others who distinguish between games and play, we view games as a subset of play (consistent with Diefenbach and Müssig (2019); Deterding et al. (2011); Klabbers (2018); Starbuck and Webster (1991)). Therefore, we do not view play as helpful in discriminating between the concepts discussed here.
 
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Metadata
Title
Meaningful Work as an Ethical Approach: Shaping the Next Generation of Organizational Gamification
Authors
Divinus Oppong-Tawiah
Xerxes Minocher
Farzam Boroomand
Jane Webster
Publication date
19-03-2024
Publisher
Springer US
Published in
Information Systems Frontiers
Print ISSN: 1387-3326
Electronic ISSN: 1572-9419
DOI
https://doi.org/10.1007/s10796-024-10478-x

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