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Published in:
2011 | OriginalPaper | Chapter
Methods of Process Modeling in the Context of Civil Services by the Example of German Notaries
Authors : Barbara Handy, Max Dirndorfer, Josef Schneeberger, Herbert Fischer
Published in: S-BPM ONE - Learning by Doing - Doing by Learning
Publisher: Springer Berlin Heidelberg
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The project STERN aims to support German notaries to implement a secure electronic communication structure involving numerous governmental and private parties. Communication is an integral part of the business process in a notary’s office and has to be handled economically, fast, easy, trustworthy, and secure. Therefore, a careful analysis of the notarial workflows is in order. A variety of process modeling techniques is explored to identify their suitability for distributed and communication intensive workflows. To identify the best modeling approach, evaluation criteria were established. Some typical tasks of the application domain were modeled with the different methods and finally presented to and discussed with notaries. The results of this study are presented and an outlook on the further course of the project is given.