Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
The Human-Provided Services Framework Read chapter Read first chapter

2011 | OriginalPaper | Chapter

3. Modeling and Mining of Dynamic Trust in Complex Service-Oriented Systems

Authors : Florian Skopik, Daniel Schall, Schahram Dustdar

Published in: Socially Enhanced Services Computing

Publisher: Springer Vienna

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

The global scale and distribution of companies have changed the economy and dynamics of businesses. Web-based collaborations and cross-organizational processes typically require dynamic and context-based interactions between people and services. However, finding the right partner to work on joint tasks or to solve emerging problems in such scenarios is challenging due to scale and temporary nature of collaborations. Furthermore, actor competencies evolve over time, thus requiring dynamic approaches for their management. Web services and SOA are the ideal technical framework to automate interactions spanning people and services. To support such complex interaction scenarios, we discuss mixed service-oriented systems that are composed of both humans and software services, interacting to perform certain activities. As an example, consider a professional online support community consisting of interactions between human participants and software-based services. We argue that trust between members is essential for successful collaborations. Unlike a security perspective, we focus on the notion of social trust in collaborative networks. We show an interpretative rule-based approach to enable humans and services to establish trust based on interactions and experiences, considering their context and subjective perceptions.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter Unifying Human and Software Services in Web-Scale Collaborations
next chapter Script-Based Generation of Dynamic Testbeds for SOA
Footnotes
6
see JUNG graph library: http://​jung.​sourceforge.​net
 
7
the vertex size is proportional to the degree; white vertices represent ‘hubs’
 
Literature
1.
van der Aalst, W.M.P., Song, M.: Mining social networks: Uncovering interaction patterns in business processes. In: International Conference on Business Process Management (BPM), vol. 3080, pp. 244–260 (2004)
2.
Abdul-Rahman, A., Hailes, S.: Supporting trust in virtual communities. In: Hawaii International Conferences on System Sciences (HICSS) (2000)
3.
Agrawal, A. et al.: WS-BPEL Extension for People (BPEL4People), Version 1.0, 2007. specification available online (2007)
4.
Amend, M. et al.: Web services human task (ws-humantask), version 1.0, 2007. specification available online (2007)
5.
Artz, D., Gil, Y.: A survey of trust in computer science and the semantic web. Web Semantics 5(2), 58–71 (2007)CrossRef
6.
Baldauf, M., Dustdar, S., Rosenberg, F.: A survey on context aware systems. Int. J. Ad Hoc Ubiquitous Comput. 2(4), 263–277 (2007)CrossRef
7.
Balthazard, P.A., Potter, R.E., Warren, J.: Expertise, extraversion and group interaction styles as performance indicators in virtual teams: how do perceptions of it’s performance get formed? DATA BASE 35(1), 41–64 (2004)
8.
Breslin, J., Passant, A., Decker, S.: Social web applications in enterprise. The Social Semantic Web 48, 251–267 (2009)CrossRef
9.
Camarinha-Matos, L.M., Afsarmanesh, H.: Collaborative networks - value creation in a knowledge society. In: PROLAMAT, pp. 26–40 (2006)
10.
Conner, W., Iyengar, A., Mikalsen, T., Rouvellou, I., Nahrstedt, K.: A trust management framework for service-oriented environments. In: International World Wide Web Conference (WWW) (2009)
11.
Dustdar, S.: Caramba - a process-aware collaboration system supporting ad hoc and collaborative processes in virtual teams. Distributed and Parallel Databases 15(1), 45–66 (2004)MATHCrossRef
12.
Dustdar, S., Hoffmann, T.: Interaction pattern detection in process oriented information systems. Data and Knowledge Engineering (DKE) 62(1), 138–155 (2007)
13.
Dwyer, C., Hiltz, S.R., Passerini, K.: Trust and privacy concern within social networking sites: A comparison of facebook and myspace. In: Americas Conference on Information Systems (AMCIS) (2007)
14.
Golbeck, J.: Trust and nuanced profile similarity in online social networks. ACM Transactions on the Web (TWEB) 3(4), 1–33 (2009)
15.
Grandison, T., Sloman, M.: A survey of trust in internet applications. IEEE Communications Surveys and Tutorials, 2000, 3(4) (2000)
16.
Griffiths, N.: A fuzzy approach to reasoning with trust, distrust and insufficient trust. In: CIA, vol. 4149, pp. 360–374 (2006)
17.
Guha, R., Kumar, R., Raghavan, P., Tomkins, A.: Propagation of trust and distrust. In: International World Wide Web Conference (WWW), pp. 403–412 (2004)
18.
Gyngyi, Z., Garcia-Molina, H., Pedersen, J.: Combating web spam with trustrank. In: International Conference on Very Large Data Bases (VLDB), pp. 576–587 (2004)
19.
Harrison, B.L., Cozzi, A., Moran, T.P.: Roles and relationships for unified activity management. In: International Conference on Supporting Group Work (GROUP), pp. 236–245 (2005)
20.
Huynh, T.D., Jennings, N.R., Shadbolt, N.R.: An integrated trust and reputation model for open multi-agent systems. Autonomous Agents and Multiagent Systems (AAMAS) 13(2), 119–154 (2006)
21.
IBM: An architectural blueprint for autonomic computing. Whitepaper 2005 (2005)
22.
Jøsang, A., Ismail, R.: The beta reputation system. In: Bled Electronic Commerce Conference (2002)
23.
Jøsang, A., Ismail, R., Boyd, C.: A survey of trust and reputation systems for online service provision. Decision Support Systems 43(2), 618–644 (2007)CrossRef
24.
Kerschbaum, F., Haller, J., Karabulut, Y., Robinson, P.: Pathtrust: A trust-based reputation service for virtual organization formation. In: International Conference on Trust Management (iTrust), pp. 193–205 (2006)
25.
Kovac, D., Trcek, D.: Qualitative trust modeling in soa. Journal of Systems Architecture 55(4), 255–263 (2009)CrossRef
26.
27.
Loke, S.W.: Context-aware artifacts: Two development approaches. IEEE Pervasive Computing 5(2), 48–53 (2006)CrossRef
28.
Malik, Z., Bouguettaya, A.: Reputation bootstrapping for trust establishment among web services. IEEE Internet Computing 13(1), 40–47 (2009)CrossRef
29.
Marsh, S.P.: Formalising trust as a computational concept. Ph.D. thesis, University of Stirling (1994)
30.
Massa, P., Avesani, P.: Trust-aware collaborative filtering for recommender systems. In: CoopIS, DOA, ODBASE, pp. 492–508 (2004)
31.
Matsuo, Y., Yamamoto, H.: Community gravity: Measuring bidirectional effects by trust and rating on online social networks. In: International World Wide Web Conference (WWW), pp. 751–760 (2009)
32.
Maximilien, E.M., Singh, M.P.: Toward autonomic web services trust and selection. In: International Conference on Service Oriented Computing (ICSOC), pp. 212–221 (2004)
33.
Metzger, M.J.: Privacy, trust, and disclosure: Exploring barriers to electronic commerce. J. Computer-Mediated Communication, 2004, 9(4) (2004)
34.
Moody, P., Gruen, D., Muller, M.J., Tang, J.C., Moran, T.P.: Business activity patterns: A new model for collaborative business applications. IBM Systems Journal 45(4), 683–694 (2006)CrossRef
35.
Moran, T.P., Cozzi, A., Farrell, S.P.: Unified activity management: Supporting people in e-business. Communications of the ACM 48(12), 67–70 (2005)CrossRef
36.
Mui, L., Mohtashemi, M., Halberstadt, A.: A computational model of trust and reputation for e-businesses. In: Hawaii International Conferences on System Sciences (HICSS), p. 188 (2002)
37.
Nowak, M., Sigmund, K.: Evolution of indirect reciprocity by image scoring. Nature 393, 573–577 (1998)CrossRef
38.
Orgun, M.A., Liu, C.: Reasoning about dynamics of trust and agent beliefs. In: IEEE International Conference on Information Reuse and Integration (IRI), pp. 105–110 (2006)
39.
Panteli, N., Davison, R.: The role of subgroups in the communication patterns of global virtual teams. IEEE Transactions on Professional Communication 48(2), 191–200 (2005)CrossRef
40.
Patel, J., Teacy, W.T.L., Jennings, N.R., Luck, M.: A probabilistic trust model for handling inaccurate reputation sources. In: International Conference on Trust Management (iTrust), vol. 3477, pp. 193–209. Springer (2005)
41.
Reka, A., Barabási: Statistical mechanics of complex networks. Rev. Mod. Phys. 74, 47–97 (2002)CrossRef
42.
Sabater, J., Sierra, C.: Reputation and social network analysis in multi-agent systems. In: International Conference on Autonomous Agents and Multiagent Systems (AAMAS), pp. 475–482. ACM, New York, NY, USA (2002)
43.
Sabater, J., Sierra, C.: Social regret, a reputation model based on social relations. SIGecom Exchanges 3(1), 44–56 (2002)CrossRef
44.
Salehie, M., Tahvildari, L.: Self-adaptive software: Landscape and research challenges. ACM Transactions on Autonomous and Adaptive Systems 4(2), 1–42 (2009)CrossRef
45.
Schall, D.: Human interactions in mixed systems - architecture, protocols, and algorithms. Ph.D. thesis, Vienna University of Technology (2009)
46.
Schall, D., Dorn, C., Dustdar, S., Dadduzio, I.: Viecar - enabling self-adaptive collaboration services. In: Euromicro Conference on Software Engineering and Advanced Applications (SEAA), pp. 285–292 (2008)
47.
Schall, D., Truong, H.L., Dustdar, S.: Unifying human and software services in web-scale collaborations. IEEE Internet Computing 12(3), 62–68 (2008)CrossRef
48.
Sherchan, W., Loke, S.W., Krishnaswamy, S.: A fuzzy model for reasoning about reputation in web services. In: ACM Symposium on Applied Computing (SAC), pp. 1886–1892 (2006)
49.
Skopik, F., Schall, D., Dustdar, S.: The cycle of trust in mixed service-oriented systems. In: Euromicro Conference on Software Engineering and Advanced Applications (SEAA), pp. 72–79. IEEE (2009)
50.
Skopik, F., Schall, D., Dustdar, S.: Start trusting strangers? bootstrapping and prediction of trust. In: International Conference on Web Information Systems Engineering (WISE), pp. 275–289. Springer (2009)
51.
Skopik, F., Schall, D., Dustdar, S.: Trustworthy interaction balancing in mixed service-oriented systems. In: ACM Symposium on Applied Computing (SAC), pp. 801–808. ACM (2010)
52.
Skopik, F., Truong, H.L., Dustdar, S.: VieTE - enabling trust emergence in service-oriented collaborative environments. In: International Conference on Web Information Systems and Technologies (WEBIST), pp. 471–478. INSTICC (2009)
53.
Srivatsa, M., Xiong, L., Liu, L.: Trustguard: countering vulnerabilities in reputation management for decentralized overlay networks. In: International World Wide Web Conference (WWW), pp. 422–431. ACM (2005)
54.
Theodorakopoulos, G., Baras, J.S.: On trust models and trust evaluation metrics for ad hoc networks. IEEE Journal on Selected Areas in Communications 24(2), 318–328 (2006)CrossRef
55.
Wang, Y., Singh, M.P.: Formal trust model for multiagent systems. In: International Joint Conferences on Artificial Intelligence (IJCAI), pp. 1551–1556 (2007)
56.
57.
Ziegler, C.N., Golbeck, J.: Investigating interactions of trust and interest similarity. Decision Support Systems 43(2), 460–475 (2007)CrossRef
58.
Ziegler, C.N., Lausen, G.: Propagation models for trust and distrust in social networks. Information Systems Frontiers 7(4-5), 337–358 (2005)CrossRef
59.
Zimmermann, H.J.: Fuzzy Set Theory and Its Applications, third edn. Kluwer Academic Publishers (1996)
60.
Zuo, Y., Panda, B.: Component based trust management in the context of a virtual organization. In: ACM Symposium on Applied Computing (SAC), pp. 1582–1588 (2005)
Metadata
Title
Modeling and Mining of Dynamic Trust in Complex Service-Oriented Systems
Authors
Florian Skopik
Daniel Schall
Schahram Dustdar
Copyright Year
2011
Publisher
Springer Vienna
Book
Socially Enhanced Services Computing

Print ISBN: 978-3-7091-0812-3

Electronic ISBN: 978-3-7091-0813-0

Copyright Year: 2011

DOI
https://doi.org/10.1007/978-3-7091-0813-0_3

Premium Partner

    Image Credits