Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
Cover of the book

2022 | OriginalPaper | Chapter

1. Motivation

Author : Patrick Meyer

Published in: Managing Robotics in Retail

Publisher: Springer Fachmedien Wiesbaden

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

The vision of a technologized reality in which humans and robots coexist is not new. Robots have increasingly entered the world of everyday life. While the majority of humans have had only limited or no experience in interacting with robots, most of them have a certain perception of robots, which is often rooted in science-fiction movie and book depictions.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
next chapter Relevance
Appendix
Available only for authorised users
Footnotes
1
The origin of the word can be traced to the Czech word “robota”, which can be translated as “forced labor”. It first appeared in Čapek’s play “Rossum’s Universal Robots” (R.U.R.), published in 1920, in which “robota”, cheap and lawless artificial labor forces, are being manufactured by the R.U.R. company.
 
2
Ruge (2012) offers a chronological overview of robots in science fiction movies since the 1950 s.
 
3
Known as Frankenstein complex wherein the robot turns on its creator and assaults him (cf. Asimov, 1991; Szollosy, 2017).
 
4
For the purpose of this dissertation, the terms ‘customer’ and ‘consumer’ are used interchangeably unless otherwise specified.
 
5
The terms ‘service robot’ and ‘robot’ are used interchangeably unless otherwise specified.
 
6
In the following, SR is used for ‘service robot’ as the singular of SRs. This logic is followed for all other abbreviations throughout this dissertation.
 
7
The terms ‘frontstage employee’ and ‘employee’ are used interchangeably unless otherwise specified.
 
8
The operating definition for ‘service robot’ is derived in Part III, Chapter 11.
 
9
Henceforth, ‘brick-and-mortar dominated retail service systems’ are referred to ‘retail service systems’ unless otherwise specified. An operating definition is derived in Part II, Chapter 7.
 
Metadata
Title
Motivation
Author
Patrick Meyer
Copyright Year
2022
Book
Managing Robotics in Retail

Print ISBN: 978-3-658-37499-0

Electronic ISBN: 978-3-658-37500-3

Copyright Year: 2022

DOI
https://doi.org/10.1007/978-3-658-37500-3_1

Premium Partner

    Image Credits