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Business Process Management: Potentials and Challenges of Driving Innovation Read chapter Read first chapter

2015 | OriginalPaper | Chapter

On the Importance of Non-technical Process Capabilities to Support Digital Innovations

Author : Amy Van Looy

Published in: BPM - Driving Innovation in a Digital World

Publisher: Springer International Publishing

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Abstract

This article elaborates on the interrelationship between business processes and technologies to innovate. As business processes are generally seen as important contributors to digital innovations, the perspective of process capabilities is taken to specify this contributing role. In particular, the author investigates which process capabilities have been identified as critical success factors in the current literature, and to which degree they are non-technical. The author’s process capability framework is a two-layered framework that recognizes the essential role of an upper layer with (non-technical, but process-oriented) organizational capabilities, and, complementing this, a lower layer with (mostly technical) process capabilities. It is shown that the non-technical process capabilities generally relate to a process-oriented management, structure and culture. This non-technical perspective on business processes is stimulated by a more holistic view on business processes in the recent literature.

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previous chapter Flexible Workflows and Compliance: A Solvable Contradiction?!
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Metadata
Title
On the Importance of Non-technical Process Capabilities to Support Digital Innovations
Author
Amy Van Looy
Copyright Year
2015
Book
BPM - Driving Innovation in a Digital World

Print ISBN: 978-3-319-14429-0

Electronic ISBN: 978-3-319-14430-6

Copyright Year: 2015

DOI
https://doi.org/10.1007/978-3-319-14430-6_17

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