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2016 | OriginalPaper | Chapter

On the Transferability of Process-Oriented Cases

Authors : Mirjam Minor, Ralph Bergmann, Jan-Martin Müller, Alexander Spät

Published in: Case-Based Reasoning Research and Development

Publisher: Springer International Publishing

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Abstract

This paper studies the feasibility of using transfer learning for process-oriented case-based reasoning. The work introduces a novel approach to transfer workflow cases from a loosely related source domain to a target domain. The idea is to develop a representation mapper based on workflow generalization, workflow abstraction, and structural analogy between the domain vocabularies. The approach is illustrated by a pair of sample domains in two sub-fields of customer relationship management that have similar process objectives but different tasks and data to fulfill them. An experiment with expert ratings of transferred cases is conducted to test the feasibility of the approach with promising results for workflow modeling support.

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previous chapter Competence Guided Casebase Maintenance for Compositional Adaptation Applications
next chapter Case Completion of Workflows for Process-Oriented Case-Based Reasoning
Footnotes
1
The meaning of churn, according to the Cambridge English Dictionary, is: “If customers churn between different companies that provide a particular service, they change repeatedly from one to another.”.
 
2
SESE regions of a workflow are either a single workflow task or a larger fragment enclosed by corresponding split and join connectors [26].
 
3
http://​help.​sap.​com, last visit May 14, 2016.
 
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Metadata
Title
On the Transferability of Process-Oriented Cases
Authors
Mirjam Minor
Ralph Bergmann
Jan-Martin Müller
Alexander Spät
Copyright Year
2016
Book
Case-Based Reasoning Research and Development

Print ISBN: 978-3-319-47095-5

Electronic ISBN: 978-3-319-47096-2

Copyright Year: 2016

DOI
https://doi.org/10.1007/978-3-319-47096-2_19

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