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2018 | OriginalPaper | Chapter

8. Once More, with Feeling! Working with Emotional Taint

Author : Kendra Rivera

Published in: Stigmas, Work and Organizations

Publisher: Palgrave Macmillan US

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Abstract

Working with emotion—performing emotion as part of your job, interacting with emotional people, managing the emotions of others, or dealing with issues that arouse emotion—is a challenge for many workers every day. However, we rarely actually talk about emotion in the every-day interactions at our jobs. Similarly, scholarly research has often marginalized, silenced, or simply overlooked the important role emotion plays in our organizational lives. When it is discussed, emotion is often characterized as disruptive or out of place, particularly in the workplace. In this chapter, I discuss the challenges of negotiating emotion at work when that emotion is stigmatized. Utilizing short stories that illustrate how emotionally stigmatized workers respond to emotional stigma, this chapter probes the concept of emotional stigma and how it relates to theoretical frameworks of dirty work and emotional labor. Emotional taint helps us understand the complex ways in which power is intricately involved in how emotional stigma is constructed, performed, and resisted.

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Title: Once More, with Feeling! Working with Emotional Taint
Author: Kendra Rivera
Publisher: Palgrave Macmillan US
Book: Stigmas, Work and Organizations
Print ISBN: 978-1-137-57571-5

Electronic ISBN: 978-1-137-56476-4

Copyright Year: 2018
DOI: https://doi.org/10.1057/978-1-137-56476-4_8

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