Top

Published in:

2021 | OriginalPaper | Chapter

10. Patient-Doctor Trust at Local Healthcare Centers in Rural Bangladesh

Author : Md. Mahfuzul Haque

Published in: Policy Response, Local Service Delivery, and Governance in Bangladesh, Nepal, and Sri Lanka

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config

AI-assisted search

Off

Abstract

Patient-doctor trust depends on patients’ perception of the trustworthiness of doctors, patients’ propensity to trust, and doctors’ fulfillment of patients’ expectations. This chapter explores the components of trust and its development in rural healthcare institutions in Bangladesh, namely the Upazila Health Complexes (UHCs), with doctors as the focus of trust. Based on a study of six rural UHCs, it is found that the dynamics of trust between patients and doctors can be explained and assessed by using (Kim,.Administration & Society 37:611–635, 2005) dimensions of trustworthiness, that is, competence, credible commitment, benevolence, honesty, and fairness. The findings suggest that UHCs enjoy a high level of patients’ trust in all the dimensions of institutional trustworthiness. The non-clinical behavioral aspects of doctors are found to be more instrumental in the formation of patients’ initial trust in UHCs than is the clinical dimension of competence.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

previous chapter Process-Based Performance Framework for Public-Private Partnership (PPP) Policy Implementation in Bangladesh

Upazila denotes a sub-district, which is the second-lowest administrative unit in Bangladesh (the lowest level is the union parishad). Upazilas operate according to a decentralized model of governance and have locally elected representatives and public officials.

The Daily Star, June 30,2019.

The Daily Star, August 2019.

“PM irked by doctors’ absence at upazila level hospitals,” Daily Star, October 08, 2018.

“Crisis of doctors at upazila hospitals,” Daily Star, October 9, 2018.

“Government clams down on doctor absenteeism,” Dhaka Tribune, July 26, 2015.

“Beton Gramey, Thaken Dhakay” [“salaried at rural workstation, but lives in Dhaka”], Doinik Amader Shomoy, May 21, 2013.

Askvik, S. & Jamil, I. (2013). The institutional trust paradox in Bangladesh. Public Organization Review, 13, 459–476. Springer Science Business Media.

Bachmann, R. & Zaheer, A. (Eds.) (2006). Handbook of Trust Research. Edward Elgar.

Baniamin, H. M., Jamil, I., & Askvik, S. (2019). Mismatch between lower performance and higher trust in the civil service: Can culture provide an explanation? International Political Science Review, 41(2), 192–209.CrossRef

Berman, E. M. (1997). Dealing with cynical citizens. Public Administration Review, 57(2), 105–112.CrossRef

Braithwaite, V. (1998). Communal and exchange trust norms: Their value base and relevance to institutional trust. In A. Braithwaite & M. Levi (Eds.), Trust and Governance (pp. 46–74). Russell Sage.

Brehm, J., & Rahn, W. (1997). Individual-level evidence for the causes and consequences of social capital. American Journal of Political Science, 41(3), 999–1023.CrossRef

Bromiley, P. & Harris, J. (2006). Trust, transaction cost economics, and mechanisms. In R. Bachmann & A. Zaheer (Eds.), Handbook of trust research (pp. 124–143). Edward Elgar.

Butler, J. K. (1991). Toward understanding and measuring conditions of trust: Evolution of a conditions of trust inventory. Journal of Management, 17(3), 643–663.CrossRef

Butler, J. K. (1999). Trust expectations, information sharing, climate of trust, and negotiation effectiveness and efficiency. Group & Organization Management, 24(2), 217–238. CrossRef

Carnevale, D.G. (1995). Trustworthy government: Leadership and management strategies for building trust and high performance. Jossey-Bass.

Gargiulo, M. & Ertug, G. (2006). The dark side of trust. In R. Bachmann and A. Zaheer (Eds.), Handbook of trust research, 165–186. Edward Elgar.

Gopichandran, V., & Chetlapalli, S. K. (2013). Dimensions and determinants if trust in health care in resource poor settings – A qualitative exploration. PLoS ONE, 8(7), e69170.CrossRef

Hart, D.K. (1984). The virtuous citizen, the honorable bureaucrat, and “public” administration. Public Administration Review, 44 (special issue), 111–120.

Kass, H.D. (1990). Stewardship as a fundamental element in images of public administration. In H. D. Kass & B. L. Catron (Eds.), Images and identities in public administration (pp. 113–131). Sage.

Kao, A. G., Green, D. C., & Davis, N. A. (1998). Patients’ trust in their physicians. Journal of General Internal Medicine, 13(10), 681–686.CrossRef

Kim, S.-E. (2005). The role of trust in the modern administrative state: An integrative model. Administration & Society, 37(5), 611–635.CrossRef

Knee, H. W., & Knox, R. E. (1970). Conceptual and methodological considerations in the study of trust. Journal of Conflict Resolution, 14(3), 357–366.CrossRef

La Porte, T. R., & Metlay, D. S. (1996). Hazard and institutional trustworthiness: Facing a deficit of trust. Public Administration Review, 56(4), 341–347.CrossRef

Lieberman, J. K. (1981). The litigious society. Basic books.

Mayer, R. C., Schoorman, F. D., & Davis, J. H. (2006). An integrative model of organizational trust. In R. M. Kramer (Ed.), Organizational trust: A reader (pp. 82–110). Oxford University Press.

Mishler, W., & Rose, R. (2001). What are the origins of Political trust? Testing institutional and cultural theories in post-communist societies. Comparative Political Studies, 34(1), 30–62.CrossRef

Möllering, G. (2006). Trust, institutions, agency: Towards a neoinstitutional theory of trust. In R. Bachmann and A. Zaheer (Eds.), Handbook of trust research, 355–376. Edward Elgar.

Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Journal, 23, 393–404.

Rowe, J., & Kellam, C. (2009). Trust: A continuing imperative. Home Health Care Management and Practice, 22(6), 417–423.CrossRef

Shaw, R. B. (1997). Trust in balance: Building successful organizations on results, integrity, and concern. Jossey-Bass.

Sztompka, P. (1999). Trust: A sociological theory. Cambridge University Press.

Thom, D. H., Hall, M. A., & Pawlson, G. L. (2004). Measuring patients’ trust in physicians when assessing quality of care. Health Affairs, 23(4), 124–132.CrossRef

van de Walle, S., Van Roosbrook, S., & Bouckaret, G. (2008). Trust in the public sector; is there any evidence for a long-term decline? International Review of Administrative Sciences, 74(1), 47–64.

Wicks, A. C., Berman, S. L., & Jones, T. M. (1999). The structure of optimal trust: Moral and strategic implications. Academy of Management Review, 24(1), 99–116.CrossRef

Title: Patient-Doctor Trust at Local Healthcare Centers in Rural Bangladesh
Author: Md. Mahfuzul Haque
Publisher: Springer International Publishing
Book: Policy Response, Local Service Delivery, and Governance in Bangladesh, Nepal, and Sri Lanka
Print ISBN: 978-3-030-66017-8

Electronic ISBN: 978-3-030-66018-5

Copyright Year: 2021
DOI: https://doi.org/10.1007/978-3-030-66018-5_10