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2012 | OriginalPaper | Chapter

24. People and Logistics

Authors : Dr. rer. nat. Dr.-Ing. habil. Timm Gudehus, Prof. Dr. Herbert Kotzab

Published in: Comprehensive Logistics

Publisher: Springer Berlin Heidelberg

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Abstract

People are the actors and producers, and at the same time, the customers and beneficiaries of logistics. As producers, they determine the services, performances and costs. As customers, they take the benefits of services and performances, but are also affected by deficiencies and high prices. Most people are not aware of the goal conflicts between suppliers and customers and of the influences and consequences of human behavior in logistics. In order to draw the attention to this matter, the last chapter of this book deals with the role of people in logistics, which has been mentioned only briefly in Sects. 1.10, 2.4, 2.8., 3.1, 3.4, 7.2 and 13.6.

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Literature
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Metadata
Title
People and Logistics
Authors
Dr. rer. nat. Dr.-Ing. habil. Timm Gudehus
Prof. Dr. Herbert Kotzab
Copyright Year
2012
Publisher
Springer Berlin Heidelberg
DOI
https://doi.org/10.1007/978-3-642-24367-7_24