2015 | OriginalPaper | Chapter
People Are Our Strength
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Retailing is people business as such; it cannot be managed by clichés and dogmas. All that is being said is “people are the key cost in your business, keep that cost low.” Would paying low salaries and replacing the employees with cheaper labor be really profitable? Discounting giants may think so or they simply don’t care. Small independent retailers must consider their people a major asset rather than a key liability.