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2020 | OriginalPaper | Chapter

Perceptions of Hospital Quality: A Case Study from Greece

Authors : Spyridon Mamalis, Irene Kamenidou, Stavros Pavlidis, Athina Xatziaggelou

Published in: Strategic Innovative Marketing and Tourism

Publisher: Springer International Publishing

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Abstract

This paper investigates what citizens perceive as the quality that hospitals must have by rating 28 quality indicators deriving from literature and qualitative research. It focuses on a sample that was treated by the General Hospital of Kavala, Greece. The field survey used a structured questionnaire and was distributed to a sample of 448 patients that received medical services provided by at the General Hospital of Kavala. Results reveal directions for achieving future patient satisfaction in the health care system and specifically from public hospitals.

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Title: Perceptions of Hospital Quality: A Case Study from Greece
Authors: Spyridon Mamalis
Irene Kamenidou
Stavros Pavlidis
Athina Xatziaggelou
Publisher: Springer International Publishing
Book: Strategic Innovative Marketing and Tourism
Print ISBN: 978-3-030-36125-9

Electronic ISBN: 978-3-030-36126-6

Copyright Year: 2020
DOI: https://doi.org/10.1007/978-3-030-36126-6_44

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