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2019 | OriginalPaper | Chapter

9. Performance Measurement and Evaluation

Authors : Syed Abdul Rehman Khan, Zhang Yu

Published in: Strategic Supply Chain Management

Publisher: Springer International Publishing

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Abstract

A system of measurement and evaluation of purchasing and SC (Supply Chain) should support corporate objectives. A system of measurement that directs behaviour and activity away from those objectives is counterproductive and may cause more harm than good.

There is a need to generate systems of measurement that are quick to respond to change. Companies will also gradually require measures that focus on end outcomes rather than on particular operation. Additionally, top executive must have the ability to differentiate between poor and good practices/outcomes of purchasing. A well-developed performance system of measurement can help provide this difference. Undeniably, the balanced scorecard is a very advantageous method of purchasing and supply measurement.

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Title: Performance Measurement and Evaluation
Authors: Syed Abdul Rehman Khan
Zhang Yu
Publisher: Springer International Publishing
Book: Strategic Supply Chain Management
Print ISBN: 978-3-030-15057-0

Electronic ISBN: 978-3-030-15058-7

Copyright Year: 2019
DOI: https://doi.org/10.1007/978-3-030-15058-7_9

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