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2015 | OriginalPaper | Chapter

Performance Measures at the Accident and Emergency Department in Denmark: The Issue of Unified Targets

Authors : Vivi T. Nguyen, Iskra Dukovska-Popovska, Kenn Steger-Jensen, Hans Henrik Hvolby, Kjeld A. Damgaard

Published in: Advances in Production Management Systems: Innovative Production Management Towards Sustainable Growth

Publisher: Springer International Publishing

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Abstract

The use of performance measures and how they effect in practice for accident and emergency department has been studied in a Danish hospital case. The main findings are that having unified performance targets has consequences for the actual flow of various incoming patients, organization structure, and workflow. Moreover, this study suggests that measuring process lead time and length of stay differentiated by sites and various patient flows will provide a clearer overview of the actual operational performance.

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Metadata
Title
Performance Measures at the Accident and Emergency Department in Denmark: The Issue of Unified Targets
Authors
Vivi T. Nguyen
Iskra Dukovska-Popovska
Kenn Steger-Jensen
Hans Henrik Hvolby
Kjeld A. Damgaard
Copyright Year
2015
Book
Advances in Production Management Systems: Innovative Production Management Towards Sustainable Growth

Print ISBN: 978-3-319-22758-0

Electronic ISBN: 978-3-319-22759-7

Copyright Year: 2015

DOI
https://doi.org/10.1007/978-3-319-22759-7_73

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