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Cognitive Competencies of Front-Line Employees in the Hospitality Industry: The Concept of “Serving not to Serve” Read chapter Read first chapter

2020 | OriginalPaper | Chapter

Problem Structure for Employee Well-Being in the Workplace

Personal and Organizational Well-Being

Authors : Kei Shibuya, Makiko Yoshida, Bach Q. Ho

Published in: Serviceology for Services

Publisher: Springer Singapore

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Abstract

This study proposes causal loop diagrams to identify factors that inhibit employee well-being on the basis of the problem structure in a Japanese workplace. The well-being and productivity of Japanese employees is low. Thus, human resource department needs to understand the organizational problem structure to increase employee well-being. We identify it by designing causal loop diagrams through workshops for two divisions. As the results, we identify a framework of employee well-being in which there is a trade-off between concentration and communication based on health. We also obtain the different problem structure and determine the problems of each division. Our findings contribute to practical knowledge of serviceology by identifying a framework of employee well-being.

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Metadata
Title
Problem Structure for Employee Well-Being in the Workplace
Authors
Kei Shibuya
Makiko Yoshida
Bach Q. Ho
Copyright Year
2020
Publisher
Springer Singapore
Book
Serviceology for Services

Print ISBN: 978-981-15-3117-0

Electronic ISBN: 978-981-15-3118-7

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-981-15-3118-7_8

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