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Published in:
2013 | OriginalPaper | Chapter
Process Discovery
Authors : Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
Published in: Fundamentals of Business Process Management
Publisher: Springer Berlin Heidelberg
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The previous chapters showed how to create a BPMN model. This chapter goes further by showing how to create models that are both correct and complete. To this end, one needs to thoroughly understand the operation of a business process, and one needs to possess the technical skills to represent it in an appropriate BPMN model. These two types of skill are hardly ever unified in the same person. Hence, multiple stakeholders with different and complementary skills are typically involved in the construction of a process model.
This chapter presents the challenges faced by the stakeholders involved in the lead-up to a process model. Then, we discuss methods to facilitate effective communication and information gathering in this setting. Given the information gathered in this way, we show step by step how to construct a process and what criteria should be verified before a process model is accepted as an authoritative representation of a business process.