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Which 4.0 Professional Competencies Should Develop Middle Managers and Operators? Read chapter Read first chapter

2020 | OriginalPaper | Chapter

Proposal of a Customer-Oriented Sustainable Balanced Scorecard for Agri-Food Supply Chains

Authors : María José Verdecho, David Pérez Perales, Faustino Alarcón Valero

Published in: Advances in Engineering Networks

Publisher: Springer International Publishing

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Abstract

This work aims to propose a customer-oriented sustainable balanced scorecard (COSBSC) for agri-food supply chains (ASC). Balanced scorecard (BSC) is one of the most widespread performance measurement systems used. In ASC contexts, the inclusion of sustainability issues (mainly environmental and social) is a relevant issue not only because companies are subject to many public legislation constraints but also because final clients are becoming more concerned about purchasing sustainable products and services and force upstream the ASC to meet certain levels. This fact leads the ASC companies to adopt customer-oriented strategies in which sustainable aspects are of special relevance when managing their businesses more efficiently. For that purpose, in this work a research on BSC models is developed, along with sustainability issues specifically addressed by ASC. Then a proposal of a COSBSC for ASC is presented.

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Metadata
Title
Proposal of a Customer-Oriented Sustainable Balanced Scorecard for Agri-Food Supply Chains
Authors
María José Verdecho
David Pérez Perales
Faustino Alarcón Valero
Copyright Year
2020
Book
Advances in Engineering Networks

Print ISBN: 978-3-030-44529-4

Electronic ISBN: 978-3-030-44530-0

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-3-030-44530-0_28

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