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2017 | OriginalPaper | Chapter

Protecting Consumers Using Postal and E-Commerce Delivery Services in Competitive European Markets

Author : John Hearn

Published in: The Changing Postal and Delivery Sector

Publisher: Springer International Publishing

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Abstract

Consumer protection in two separate, but related, markets is considered in this paper.

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previous chapter Minimum Wages in the Award of Public Contracts After RegioPost

next chapter E-Commerce in Europe: Parcel Delivery Prices in a Digital Single Market

Article 90 of the Treaty of Rome of 1957 required that:

2. Undertakings entrusted with the operation of services of general economic interest or having the character of a revenue-producing monopoly shall be subject to the rules contained in this Treaty, in particular to the rules on competition, in so far as the application of such rules does not obstruct the performance, in law or in fact, of the particular tasks assigned to them. The development of trade must not be affected to such an extent as would be contrary to the interests of the Community.

European Court of Justice Case C-320/91 Paul Corbeau 19 May 1993, [1993] ECR 1-2563.

Directive 97/67, Recital 8.

Directive 97/67, Article 3.

although by then the doctrine of sovereign immunity was no longer enforceable in some countries—see for example Byrne v Ireland, [1972] 1 IR 241.

For instance the United Kingdom did not introduce the service until 1882, and in the case of the USA a domestic postal parcel service was not introduced until 1913, the delay being attributed to lobbying by the private express carriers and rural retail merchants.

Perhaps because the size is wrong.

Royal Mail’s European parcel delivery company.

France’s La Poste’s European parcel delivery company.

Consumer Rights Directive. (2011). Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council.

Copenhagen Economics. (2013). E-commerce and delivery, a study of the state of play of EU parcel markets with particular emphasis on e-commerce. Copenhagen Economics for the European Commission.

ERGP. (2015). ERGP (15) 26—Report on quality of service, consumer protection and complaint handling European Regulators Group-Posts.

European Commission. (2015). Commission staff working document accompanying the document report from the Commission to the European Parliament and the Council on the application of the Postal Services Directive (Directive 97/67/EC as amended by Directive 2002/39/EC and Directive 2008/6/EC) Brussels, 17.11.2015 SWD (2015) 207 final.

GfK Belgium. (2015, September). Provision of two online consumer surveys as support and evidence base to a commission study: Identifying the main cross-border obstacles to the Digital Single Market and where they matter most, GfK Belgium.

Hearn, J. (2013). Delivering the goods to households—would further regulation help or hinder? In M. A. Crew & T. J. Brennan (Eds.), The role of the postal and delivery sector in a digital age. UK and Northampton: Edward Elgar Cheltenham.

Hearn, J. (2016). Implications of recent developments in e-commerce for universal service providers and the USO. In M. A. Crew & T. J. Brennan (Eds.), The future of the postal sector in a digital world. Berlin: Springer.

ITA/WiK. (2009, August). The evolution of the European postal market since 1997, ITA Consulting and WiK Consult.

Postal Directive. (1997). Directive 97/67/EC of the European Parliament and of the Council of 15 December 1997 on common rules for the development of the internal market of Community postal services and the improvement of quality of service; as amended by Directive 2002/39/EC of the European Parliament and of the Council of 10 June 2002 and Directive 2008/6/EC of the European Parliament and of the Council of 20 February 2008.

TPR. (2015). Cross-border parcel delivery operations and its cost drivers. Department of Transport and Regional Economics, University of Antwerp, for the European Commission.

WiK. (2013). Main developments in the postal sector (2010–2013). WIK-Consult, Study for the European Commission.

Title: Protecting Consumers Using Postal and E-Commerce Delivery Services in Competitive European Markets
Author: John Hearn
Publisher: Springer International Publishing
Book: The Changing Postal and Delivery Sector
Print ISBN: 978-3-319-46045-1

Electronic ISBN: 978-3-319-46046-8

Copyright Year: 2017
DOI: https://doi.org/10.1007/978-3-319-46046-8_9

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