6. Public Perception of the NBR Communication After 2008

This research provides the perspectives of the general public and the specialized public on the communication of the National Bank of Romania (NBR) after 2008. According to the results of two sociological surveys based on questionnaires (specialized public, N = 186; general public, N = 391), both categories of public believe that the central bank communicated more after 2008, compared to the pre-crisis period, on both nonmonetary and monetary issues. They also agreed that the messages on monetary and nonmonetary issues that are closer to the mission of the central bank were most clearly communicated in the post-crisis period. The perceived level of clarity decreased as the topics proposed for evaluation moved further away from the mandate of the NBR. The analysis shows that the trust of both categories of public in the NBR was eroded in the post-crisis period and that confidence in the NBR could be restored through greater clarity in communication.