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Published in:
2020 | OriginalPaper | Chapter
Quality: Highlighting What Is Actually Delivered
Authors : Wolfgang Schnellbächer, Daniel Weise
Published in: Jumpstart to Digital Procurement
Publisher: Springer International Publishing
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Abstract
The need to obtain high-quality products and services from suppliers has never been greater. Failures increase costs (for example, in the form of warranty claims, product recalls, and lawsuits) and damage revenue and branding irrevocably. Best-in-class companies have used a variety of practices to mitigate and smartly prevent quality failures across the supply chain. They have focused on identifying which components require the highest quality, where quality issues have occurred and are likely to occur, and how to best reduce the risk of failures in the future.