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2015 | OriginalPaper | Chapter

Re/Framing Virtual Conversational Partners: A Feminist Critique and Tentative Move Towards a New Design Paradigm

Authors : Sheryl Brahnam, Margaret Weaver

Published in: Design, User Experience, and Usability: Users and Interactions

Publisher: Springer International Publishing

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Abstract

A major research agenda in HCI is the development of believable agents. Because believability has become linked to gendered personification, designers have relied on stereotypes for both the physical rendering and verbal responses of these agents. Conversational agents are even scripted to handle “abuse” in stereotypical ways. Such scripting, however, often escalates the abuse. While the demand for anthropomorphized agents may necessitate a reliance on bodily stereotypes, the verbal responses of the agents need not be scripted according to gendered expectations. We explore the design of conversational agents as a rhetorical enterprise that can deconstruct overtly gendered patterns of interaction.

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Metadata
Title
Re/Framing Virtual Conversational Partners: A Feminist Critique and Tentative Move Towards a New Design Paradigm
Authors
Sheryl Brahnam
Margaret Weaver
Copyright Year
2015
DOI
https://doi.org/10.1007/978-3-319-20898-5_17