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Published in:
2015 | OriginalPaper | Chapter
Real Time Customer Satisfaction Index
Authors : Afizan Azman, Luwe Cheng Wong, Mohd Fikri Azli, Siti Zainab, Kirbana Jai Raman, Sumendra Yogarayan
Published in: Industrial Engineering, Management Science and Applications 2015
Publisher: Springer Berlin Heidelberg
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A Real Time and Automatic Customer Satisfaction Index is an application-based facial expression recognition system which is used to capture a person facial expression. The main idea of this system is to capture customer’s facial expressions while using a product or services and act as an assessment tool to evaluate customer satisfaction with subjective evaluation (questionnaire) to understand customer’s facial expressions. Hence, the system will enable product or services seller to get customer feedback immediately and it can help product or services seller to save time because the ordinary way to get customer feedback about a product or services is by doing a survey or interview.