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Published in:
2011 | OriginalPaper | Chapter
Real-World User-Centered Design: The Michigan Workforce Background Check System
Authors : Sarah J. Swierenga, Fuad Abujarad, Toni A. Dennis, Lori A. Post
Published in: Human Interface and the Management of Information. Interacting with Information
Publisher: Springer Berlin Heidelberg
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The Michigan Workforce Background Check system demonstrates how an iterative user-centered design (UCD) process enhances organizational level communication practices and efficiency. Well-designed information communication technology is an essential component of effective public health management. Usability and accessibility testing informed subsequent design and development. The iterative improvement in the background check application demonstrates that UCD should be a component of public health management projects in particular, and online project development in general.