Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
Transforming Traditional Paper Cutting into LINE Stickers Read chapter Read first chapter

2017 | OriginalPaper | Chapter

Research on the Service Design of the Museum Visiting

Authors : Yanyun Wang, Junjie Chu

Published in: Cross-Cultural Design

Publisher: Springer International Publishing

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

With the development of the Internet, the challenge of transition also comes to museums. In this paper, the authors investigate the online and offline situation of museums. Focused on the user pain points found in our investigation, we build the participatory museum service system with the service design tools, such as stakeholder maps, system map, blueprint and so on. Visitors can have more opportunity to interact and communicate with museums. This paper tries to offer some suggestions for improvement of museum service design.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter The Interdisciplinary Collaboration of Innovational Design
next chapter Implementation of Service Design on Innovation Development of Traditional Handicraft: A Case Study of Yongchun Lacquered Basket
Literature
1.
Smith, T.F., Waterman, M.S.: Identification of common molecular subsequences. J. Mol. Biol. 147, 195–197 (1981)CrossRef
2.
3.
Norman, D., Miller, J., Henderson, A.: What you see, some of what’s in the future, and how we go about doing it: HI at Apple Computer. In: Proceedings of CHI 1995, Denver, Colorado, USA (1995)
4.
Buley, L.: The User Experience Team of One: A Research and Design Survival Guide. Rosenfield Media, LLC, Brooklyn (2013)
5.
ISO 9241-11:1998: Ergonomics of Human System Interaction: Guidance on Usability
6.
7.
Pallud, J., Monod, E.: User experience of museum technologies: the phenomenological scales. Eur. J. Inf. Syst. 19(5), 562–580 (2010). Appendix: Springer-Author DiscountCrossRef
8.
Wickell, C.: Great Expectations: Researching Usability of Online Museum Collections
9.
Gumerman, L.J.: Inspiring engagement through the user experience: a project with the Fort Collins Museum of Discovery. Dissertations and Theses - Gradworks (2014)
10.
Røtne, O., Kaptelinin, V.: Design choices and museum experience: a design-based study of a mobile museum app. In: Collazos, C., Liborio, A., Rusu, C. (eds.) CLIHC 2013. LNCS, vol. 8278, pp. 9–13. Springer, Cham (2013). doi:10.​1007/​978-3-319-03068-5_​3 CrossRef
11.
Hertzum, M.: A review of museum web sites: in search of user-centred design. Arch. Mus. Inform. 12(2), 127–138 (1999)CrossRef
12.
13.
Zheng, Y.: The research of museum education: the programming and implementation before, during, after, visiting museums
14.
15.
Xin X., Cao J.: Service design drives the public affairs management, and organizational innovation. Design (5), 124–128 (2014)
16.
17.
18.
Berelson, B.: Content Analysis in Communication Research. Free Press, Glencoe (1952)
19.
Wu, Y.: About local governments in America, Japan, the comparative study of the home page
20.
Jie, W., Rui, X., Siyu, T.: The evaluation of railway web based on the content analysis. Railw. Transp. Econ. 30(2), 78–81 (2008)
21.
Liang, X., Liming, Z.: Content analysis about the web including Taiwan travelling on both sides. Travel J. 24(3), 75–81 (2009)
22.
Yanli, W., Gaixue, Y., Juan, W.: The research on informal learning based on content analysis. Remote Educ. Mag. 29(4), 71–76 (2011)
23.
Haiping, C.: The analysis and comparison of the college web between USA and China. Intell. Mag. 31(2), 28–29 (2012)
24.
Metadata
Title
Research on the Service Design of the Museum Visiting
Authors
Yanyun Wang
Junjie Chu
Copyright Year
2017
Book
Cross-Cultural Design

Print ISBN: 978-3-319-57930-6

Electronic ISBN: 978-3-319-57931-3

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-3-319-57931-3_18