Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
Simulating Performance for One-Dedicated-Lane Light Rail System—A Case Study Read chapter Read first chapter

2019 | OriginalPaper | Chapter

Risk and ISO 9001: A Systematic Literature Review

Authors : Yasmin Silva Martins, Carlos Eduardo Sanches da Silva

Published in: Industrial Engineering and Operations Management I

Publisher: Springer International Publishing

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

The search for excellence, related to the processes, products and services quality and to the market requirement, makes organizations to implement their Quality Management Systems (QMS). In this context, with ISO 9001 standard revision, published in 2015, a new requirement is established: risk-based thinking. The main focus of this article is to provide information, by doing a Systematic Literature Review (SLR), about the state of the art of Risk and ISO 9001 standard, identifying the risks’ approaches used by the organizations and finding gaps and inconsistencies in the literature. This SLR was conducted as follows: (a) establishing the research main question; (b) locating studies (defining the research sources, timing and criteria); (c) analysis and synthesis (supported by QSR NVivo); and (d) findings and conclusions. The main field of research was chosen to answer the question “what kind of methodologies and methods, companies that have a QMS based on ISO 9001 can use as a support to the risk-based thinking requirement?” The paper’s aim is also to contribute with companies who are looking forward to implement the Risk Management in their processes.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter A Bibliographic Review of Software Metrics: Applying the Consolidated Meta-Analytic Approach
next chapter The Importance of Analysis Cycles in Defining Criteria for Selecting Digital Era Projects
Literature
1.
Lee, C.K.M., Lv, Y., Hong, Z.: Risk modelling and assessment for distributed manufacturing system. Int. J. Prod. Res. 51, 2652–2666 (2013)CrossRef
2.
Fonseca, L.M.: From quality gurus and TQM to ISO 9001:2015: a review of several quality paths. Int. J. Qual. Res. 9, 167–180 (2015)
3.
Fonseca, L.M.: ISO 9001 quality management systems through the lens of organizational culture. Qual. Access Success 16, 54–59 (2015)
4.
Fonseca, L.M., Domingues, J.P.: How to succeed in the digital age? monitor the organizational context, identify risks and opportunities, and manage change effectively. Manag. Mark. 12, 443–455 (2017)
5.
6.
Antilla, J., Jussila, K.: ISO 9001:2015-a questionable reform. What should the implementing organizations understand and do? Total. Qual. Manag. Bus. Excel. 28, 1090–1105 (2017)CrossRef
7.
Rybski, C., Jochem, R., Homma, L.: Empirical study on status of preparation for ISO 9001:2015. Total. Qual. Manag. Bus. Excel. 28, 1076–1089 (2017)CrossRef
8.
Chiarini, A.: Risk-based thinking according to ISO 9001:2015 standard and the risk sources European manufacturing SMEs intend to manage. TQM J. 29, 310–323 (2017)CrossRef
9.
10.
Luko, S.N.: Risk management principles and guidelines. Qual. Eng. 25, 451–454 (2013)CrossRef
11.
Aven, T.: Risk assessment and risk management: review of recent advances on their foundation. Eur. J. Oper. Res. 253, 1–13 (2016)CrossRefMathSciNetMATH
12.
Reis, J., Amorim, M., Melão, N., Matos, P.: Digital transformation: a literature review and guidelines for future research, vol. 745, pp. 411–421. Springer Nature (2018)
13.
Tranfield, D., Denyer, D., Smart, P.: Towards a methodology for developing evidence-informed management knowledge by means of systematic review. Br. J. Manag. 14, 207–222 (2003)CrossRef
14.
Garza-Reyes, J.A.: Lean and green-a systematic review of the state of the art literature. J. Clean. Prod. 102, 18–29 (2015)CrossRef
15.
Thomas, J., Harden, A.: Methods for the thematic synthesis of qualitative research in systematic reviews. BMC Med. Res. Methodol. 8, 45 (2008)CrossRef
16.
Mongeon, P., Paul-Hus, A.: The journal coverage of Web of Science and Scopus: a comparative analysis. Scientometrics 106, 213–228 (2016)CrossRef
17.
Li, J., Burnham, J.F., Lemley, T., Britton, R.M.: Citation analysis: comparison of Web of Science®, ScopusTM, SciFinder®, and Google Scholar. J. Electron. Resour. Med. Libr. 7, 196–217 (2010)CrossRef
18.
Riplová, K.: Tool of risk management: failure mode and effects analysis and failure modes, effects and criticality analysis. J. Inf., Control. Manag. Syst. 5, 111–120 (2007)
19.
Liu, H.C., Liu, L., Bian, Q.H., Lin, Q.L., Dong, N., Xu, P.C.: Failure mode and effects analysis using fuzzy evidential reasoning approach and grey theory. Expert Syst. Appl. 38, 4403–4415 (2011)CrossRef
20.
Gorlenko, O., Miroshnikov, V., Borbatc, N.: Development of management methodology for engineering production quality. In: International Conference on Mechanical Engineering, Automation and Control Systems (2016)
21.
Atan, H., Ramly, E.F., Musli Mohammad, M.S.Y.: A review of operational risk management decision support tool. In: International Conference on Industrial Engineering and Operations Management (2017)
22.
Barata, J., Rupino, P.C., Costa, C.C.: Developing an IS quality culture with ISO 9001: hopefully, a never ending story. In: 24th Australasian Conference on Information Systems (2011)
23.
Boiral, O.: Managing with ISO systems: lessons from practice. Long Range Plan. 44, 197–220 (2011)CrossRef
24.
Budaj, P., Hrnciar, M.: The Importance of Risk-Based Thinking for Enterprise Performance Planning, pp. 244–252. Technical University of Liberec, Faculty Economics, Liberec (2015)
25.
Chen, D., Chang, W.F.: A practical flow regarding 2nd party audit on quality proficiency in supplier management. In: Joint International Symposium on e-Manufacturing and Design Collaboration (2017)
26.
Da Fonseca, L.M.C.M.: ISO 14001:2015: an improved tool for sustainability. J. Ind. Eng. Manag. 8, 37–50 (2015)
27.
Emetumah, F.C.: Integrated management systems as a risk management tool: combining ISO 9001, ISO 14001 & OHSAS 18001 standards in process industries. In: Risk, Reliability and Safety: Innovating Theory and Practice, pp. 1216–1221. Taylor & Francis Group, London (2017)
28.
Ezrahovich, A.Y., Vladimirtsev, A.V., Livshitz, I.I.: Risk-based thinking of ISO 9001:2015—the new methods, approaches and tools of risk management. In: International Conference “Quality Management, Transport and Information Security, Information Technologies”, pp. 506–511 (2017)
29.
Galleto, M., Franceschini, F., Mastrogiacomo, L.: ISO 9001 certification and corporate performance of Italian companies. Int. J. Qual. Reliab. Manag. 34, 231–250 (2017)CrossRef
30.
Giannetti, C., Ransing, R.S.: Risk based uncertainty quantification to improve robustness of manufacturing operations. Comput. Ind. Eng. 101, 70–80 (2016)CrossRef
31.
Gołaś, H.: Risk management as part of the quality management system according to ISO 9001. Commun. Comput. Inf. Sci. 435, 519–524 (2014)
32.
Gołaś, H., Mazur, A., Gruszka, J.: Improving an organization functioning in risk conditions in accordance with ISO 9001: 2015. In: 2016 International Conference on Economics and Management Innovations, vol. 57, pp. 257–261 (2016)
33.
Harafonova, O.I., Zhosan, G.V., Yankovoi, R.V.: Distinctions and features of ISO 9001:2015 standard implementation in the context of social and strategic development of enterprises. Sci. Bull. Polissia 3, 66–71 (2017)CrossRef
34.
Harasymiuk, J., Barski, J.: Risk management as a determinant of the effectiveness of the quality management system in a building company. In: 2016 International Conference on Economics and Management Innovations, vol. 57, pp. 8–12 (2016)
35.
Kline, J.J., Hutchins, G.: Enterprise risk management: a global focus on standardization. Glob. Bus. Organ. Excel. 36, 44–53 (2017)CrossRef
36.
Kotek, L., Nosek, A., Fiala, A., Bartos, V.: Risks in industrial management systems. MM Sci. J. 12, 1608–1612 (2016)CrossRef
37.
Lenning, J., Gremyr, I.: Making internal audits business-relevant. Total. Qual. Manag. Bus. Excel. 28, 1106–1121 (2017)CrossRef
38.
Liu, F., He, Y., Cui, J.: Product assembling quality risk analysis approach based on RQR chain. In: 2nd International Conference on Reliability Systems Engineering (2017)
39.
Liu, Q., Du, Q., Shi, W., Zhu, J.: Modeling of risk treatment measurement model under four clusters standards (ISO 9001, 14001, 27001, OHSAS 18001). In: 2nd SREE Conference on Engineering Modelling and Simulation, vol. 37, pp. 354–358 (2012)
40.
Luburić, R.: Quality management principles and benefits of their implementation in central banks. J. Cent. Bank. Theory Pract. 4, 91–121 (2015)CrossRef
41.
Luburić, R.: Knowledge and learning in terms of operational risk management in the financial and banking systems. Int. J. Qual. Res. 10, 559–568 (2016)
42.
Medić, S., Karlović, B., Cindrić, Z.: New standard ISO 9001:2015 and its effect on organizations. Interdiscip. Descr. Complex Syst. 14, 188–193 (2016)CrossRef
43.
Novaková, R., Pauliková, A., Cekanová, K.: Risk management as a part of a quality management system in woodworking companies. In: Czech University Life Sciences Prague, Prague 6, pp. 170–178 (2017)
44.
Pacaiová, H., Sinay, J., Nagyová, A.: Development of GRAM—a risk measurement tool using risk based thinking principles. Measurement 100, 288–296 (2017)CrossRef
45.
Parra-López, C., Hinojosa-Rodríguez, A., Carmona-Torres, C., Sayadi, S.: ISO 9001 implementation and associated manufacturing and marketing practices in the olive oil industry in southern Spain. Food Control 62, 23–31 (2016)CrossRef
46.
Psomas, E.L.: The effectiveness of the ISO 9001 quality management system in service companies. Total. Qual. Manag. Bus. Excel. 24, 769–781 (2013)CrossRef
47.
Rebelo, M.F., Silva, R., Santos, G.: The integration of standardized management systems: managing business risk. Int. J. Qual. Reliab. Manag. 34, 395–405 (2017)CrossRef
48.
Rewilak, J.: MSA Planning—a proposition of a method. Key Eng. Mater. 637, 45–56 (2015)CrossRef
49.
Rodriguez, D.R.: Partial implementation of the Quality Management System by ISO 9001:2015. Case study. Dilemas Contemporaneos-Educacion Politica Y Valores, 4:31 (2017)
50.
Ruamchat, K., Thawesaengskulthai, N., Pongpanich, C.: Development of quality management system under ISO 9001:2015 and Joint Inspection Group (JIG) for aviation fuelling service. Manag. Prod. Eng. Rev. 8, 50–59 (2017)
51.
Sari, Y., Wibisono, E., Wahyudi, R.D., Lio, Y.: From ISO 9001:2008 to ISO 9001:2015: significant changes and their impacts to aspiring organizations. In: International Conference on Informatics, Technology and Engineering (2017)
52.
Sartor, M., Orzes, G., Di Mauro, C., Ebrahimpour, M., Nassimbeni, G.: The SA8000 social certification standard: literature review and theory-based research agenda. Int. J. Prod. Econ. 175, 164–181 (2016)CrossRef
53.
Savino, M.M., Brun, A., Xiang, C.: A fuzzy-based multi-stage quality control under the ISO 9001: 2015 requirements. Eur. J. Ind. Eng. 11, 78–100 (2017)CrossRef
54.
Sitnikov, C.S., Bocean, C.G.: The role of risk management in ISO 9001: 2015. In: 9th International Management Conference: Management and Innovation for Competitive Advantage (2015)
55.
Sitnikov, C.S., Bocean, C.G., Berceanu, D., Pîrvu, R.: Risk management model from the perspective of implementing ISO 9001:2015 standard within financial services companies. Amfiteatru Economic 19, 1017–1034 (2017)
56.
Sousa, S., Nunes, E., Lopes, I.: Measuring and managing operational risk in industrial processes. FME Trans. 43, 295–302 (2015)CrossRef
57.
Vasile, F.: A critical approach of thinking risk-based existing in the new issue of ISO 9001: 2015 standard (in Romanian). EEA—Electrotehnica, Electronica, Automatica 65, 19–23 (2017)
58.
Vasile, F.: The improvement of the manufacturing processes of electric servomotors by applying the new editions of the international standards on the quality and environment (in Romanian). EEA—Electrotehnica, Electronica, Automatica 65, 79–84 (2012)
59.
Wong, S.K.: Risk-based thinking for chemical testing. Accred. Qual. Assur. 22, 103–108 (2017)CrossRef
Metadata
Title
Risk and ISO 9001: A Systematic Literature Review
Authors
Yasmin Silva Martins
Carlos Eduardo Sanches da Silva
Copyright Year
2019
Book
Industrial Engineering and Operations Management I

Print ISBN: 978-3-030-14968-0

Electronic ISBN: 978-3-030-14969-7

Copyright Year: 2019

DOI
https://doi.org/10.1007/978-3-030-14969-7_22