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Published in:
2011 | OriginalPaper | Chapter
Role of the Concept of Services in Business Process Management
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Abstract
This paper deals with the role of the concept of services in the area of Business Process Modeling and Management. It describes the process of the business processes system design which is the part of the Methodology for Business Processes Analysis and Design—MMAPB. The design technique covers the whole process from identification of the basic activities over the design of key and supporting processes as late as the building resulting infrastructures. The very significant tool for the structuring of the processes is the principle of services. It allows discovering of basic supporting processes in bodies of key processes, their clarification with the exact definition of the interfaces between processes, and, finally, exact definition of the needs and possibilities of supporting infrastructures. The paper argues for the idea that thinking in terms of services is much more useful and general principle to be limited to the area of technology and software systems development only.