Sandesh – An Automatic Email Response System

E-learning has become very popular in the last few years and more and more people are switching to this mode of education. The primary mode of communication between the faculty and the students, in an e-learning scenario, is email. This mode of communication requires the faculty to answer the same query a number of times and this increases the burden on the faculty. We propose an email response system called Sandesh which addresses this issue. Sandesh uses NLP techniques to identify previous query-responses which match the new query and forwards the same response to the student. It also caters to fixed format queries. Sandesh also allows students to bypass it and directly contact the faculty. Further enhancements to support web and other local resources to generate responses are in progress.