2013 | OriginalPaper | Chapter
Semantics for Enhanced Email Collaboration
Author : Simon Scerri
Published in: Knowledge Discovery, Knowledge Engineering and Knowledge Management
Publisher: Springer Berlin Heidelberg
Activate our intelligent search to find suitable subject content or patents.
Select sections of text to find matching patents with Artificial Intelligence. powered by
Select sections of text to find additional relevant content using AI-assisted search. powered by
Digital means of communications such as email and IM have become a crucial tool for collaboration. Taking advantage of the fact that information exchanged over these media can be made persistent, a lot of research has strived to make sense of the ongoing communication processes in order to support the participants with their management. In this Chapter we pursue a workflow-oriented approach to demonstrate how, coupled with appropriate information extraction techniques, robust knowledge models and intuitive user interfaces; semantic technology can provide support for email-based collaborative work. While eliciting as much knowledge as possible, our design concept imposes little to no changes, and/or restrictions, to the conventional use of email.