Service Quality Evaluation of Healthcare Sustainability: Patient Satisfaction, Service Delivery, and Clinical Outcomes

Since the definition of quality healthcare varies among consumers, experts, managers, policymakers, and payers, the main objective of this study is to provide a description of good healthcare that reflects the needs and expectations of all relevant stakeholders. This research aims to experimentally understand the quality of healthcare in Iran. Key healthcare stakeholders were interviewed individually and in focus groups. The definition of quality healthcare is providing effective and efficient healthcare services that meet the demands of both patients and providers while adhering to the latest professional principles and standards. All stakeholders agree that high-quality healthcare involves delivering efficient care that enhances patients’ well-being and satisfaction. This study highlights the complexity of excellent healthcare, furthering our understanding of it. The findings have direct implications for medical practitioners who are encouraged to regularly assess the quality of healthcare using the identified characteristics. They can implement programs for continuous quality improvement to ensure high levels of patient satisfaction. For the first time, a comprehensive description of healthcare provision has been provided, incorporating the opinions and demands of various healthcare stakeholders. With the support of improved quality and efficiency in the entire healthcare environment, providers will be able to achieve reliable, affordable, and sustainable healthcare processes, as well as their goals of enhancing care delivery and patient outcomes. A company’s service quality is determined by how effectively it meets the expectations of its clients. Customers purchase services based on specific requirements. The goal of total quality management in the healthcare industry is to improve patient outcomes while assessing the health benefits of hospitals and physicians’ work. Quality management in the healthcare sector aims to reduce errors and enhance patient care. IBM developed the statistical software package known as SPSS Statistics, which includes features for data management, analytic tools, multimodal analytics, data analytics, and police cases. Spa Inc. existed for some time before being acquired by IBM in 2009. The latest versions are sold under the brand name “IBM SPSS Statistics.” Inpatient, outpatient, relative, medical doctor, provider, manager, policymaker, supplier, quality manager, and accreditation staff are all considered in the outcome of Cronbach’s alpha reliability. The total Cronbach’s alpha score of the model is 0.590, indicating a reliability level of 33%. The aforementioned 373% increase in Cronbach’s alpha product from the review article can be taken into consideration for analysis. Healthcare services, medical doctors, and inpatients are key components of the study. According to the latest clinical recommendations and standards, quality healthcare is described as consistently pleasing the patient by offering efficacious, effective, and efficient healthcare services that meet the patient’s demands and satisfy providers. All stakeholders’ conceptions of healthcare quality include the provision of effective care that enhances patient satisfaction and well-being.