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Overview: Perspectives and Structure Read chapter Read first chapter

2021 | OriginalPaper | Chapter

4. Social Innovation Business Through Value Co-creation with Customers Powered by Lumada: A Case Study of Hitachi Ltd.

Author : Masaharu Akatsu

Published in: Business Innovation with New ICT in the Asia-Pacific: Case Studies

Publisher: Springer Nature Singapore

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Abstract

Hitachi is a unique company which has accumulated manufacturing expertise, ICT and operational technology since its founding more than a century ago. Hitachi is now evolving its Social Innovation Business through digital technology and accelerating collaborative value creation with customers. One of key success factors is Lumada: Hitachi’s IoT core platform providing advanced digital solutions, services, and technologies for turning customers’ data into insights to drive digital innovation. This chapter introduces how Lumada contributes to value co-creation with customers in the era of AI/IoT.

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previous chapter Innovation Drivers of ICT Toward Service Evolution: A Study of Service Generations in Japan
next chapter Orchestrating a Brighter World: A Case Study of NEC
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Metadata
Title
Social Innovation Business Through Value Co-creation with Customers Powered by Lumada: A Case Study of Hitachi Ltd.
Author
Masaharu Akatsu
Copyright Year
2021
Publisher
Springer Nature Singapore
Book
Business Innovation with New ICT in the Asia-Pacific: Case Studies

Print ISBN: 978-981-15-7657-7

Electronic ISBN: 978-981-15-7658-4

Copyright Year: 2021

DOI
https://doi.org/10.1007/978-981-15-7658-4_4