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Published in:
2016 | OriginalPaper | Chapter
14. Spirituality at the Bottom of the Pyramid
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Abstract
Modern employees seek a sense of purpose in their work and wish to align their personal values, belief system and ethics with the organizational values, culture and business ethos of their workplaces. While much has been said about the sense of purpose and the contribution to community of mainstream business sector workplaces, not much thought has been given to the situation at the bottom of the pyramid.
This paper presents and analyses the case of Mumbai Dabbawala. This business is run by the masses for the masses. Uneducated people, whose opportunities in life are limited, are given a purpose and a vocation that offers them self-respect and pride. By offering healthy, home-cooked type lunches at affordable prices, the business service is invaluable to workers who cannot afford to eat out. The entire operation is carried out sustainably, with minimal consumption of natural resources. The dabbawalas are imbued with a sense of autonomy and accountability. The most vital link in this food delivery chain is spiritual human capital.