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The Virtual World: A Challenge for On-Site Action in Ergonomics Read chapter Read first chapter

2021 | OriginalPaper | Chapter

Statistical Modelling of Comfort Preferences and Uncertainty in Subjective Evaluations of Aircraft Seat Comfort

Authors : Amalia Vanacore, Antonio Lanzotti, Chiara Percuoco, Bonaventura Vitolo

Published in: Proceedings of the 21st Congress of the International Ergonomics Association (IEA 2021)

Publisher: Springer International Publishing

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Abstract

Aircraft seat is rated as the most unsatisfying aspect of flying; understanding the main factors impacting on passenger’s evaluations can provide a concrete opportunity for airlines to improve seat comfort and thus enhance passenger satisfaction and loyalty. Although there is a great deal of interest, the research on effective assessment strategies for subjective comfort is still underdeveloped. In this study a model-based approach for the analysis of subjective comfort data is suggested. The model adopted can be interpreted as a parametric version of the psychological process generating comfort ratings. The proposed approach is exploited through a case study concerning comfort assessment of aircraft seats designed for regional flights.

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Metadata
Title
Statistical Modelling of Comfort Preferences and Uncertainty in Subjective Evaluations of Aircraft Seat Comfort
Authors
Amalia Vanacore
Antonio Lanzotti
Chiara Percuoco
Bonaventura Vitolo
Copyright Year
2021
Book
Proceedings of the 21st Congress of the International Ergonomics Association (IEA 2021)

Print ISBN: 978-3-030-74607-0

Electronic ISBN: 978-3-030-74608-7

Copyright Year: 2021

DOI
https://doi.org/10.1007/978-3-030-74608-7_23