14. Steve Case

Case’s governance experience encompasses private and publicly listed companies as well as public institutions. Five key interview statements are worth highlighting: (1) “there is a need to take a fresh look at governance models”; (2) “governance cannot be viewed in a vacuum – what is appropriate really depends on the context”; hence, “a ‘one size fits all’ approach will likely be flawed”; (3) “where the organization is in the lifecycle will likely lead to a sense of how ‘top down’ vs ‘bottoms up’ the governance should be”; (4) “sometimes the best way to expand and grow is to not just rely on internal innovation, but to acquire […] be careful to not let M&A become the only source of innovation and growth, as that too can stifle innovation in other parts of the company”; (5) “Signals for transformative changes can often start at the bottom, because younger people may be more attuned to this. But in other instances, the leadership needs to come from the top, as people at lower levels may be too task-specific and miss the relevant signals.”