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Researching the After-sales Services and Warranty Management Read chapter Read first chapter

2014 | OriginalPaper | Chapter

14. Summary of Results and Conclusions

Authors : Vicente González-Prida Díaz, Adolfo Crespo Márquez

Published in: After–sales Service of Engineering Industrial Assets

Publisher: Springer International Publishing

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Abstract

Throughout this research, we have observed how a proper management framework for after-sales service can help and define new and clearer policies and procedures in the warranty claiming process, technical assistance to the user, spare parts stock, etc., reducing costs, improving the quality of the product, and increasing customer satisfaction.

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previous chapter Dynamic Modeling and Bayesian Networks in the After-sales Service
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Metadata
Title
Summary of Results and Conclusions
Authors
Vicente González-Prida Díaz
Adolfo Crespo Márquez
Copyright Year
2014
Book
After–sales Service of Engineering Industrial Assets

Print ISBN: 978-3-319-03709-7

Electronic ISBN: 978-3-319-03710-3

Copyright Year: 2014

DOI
https://doi.org/10.1007/978-3-319-03710-3_14