2012 | OriginalPaper | Chapter
Systematically Evaluating Usability in Web-Based Electronic Government: An Empirical Study
Authors : Zhao Huang, Laurence Brooks
Published in: Web Information Systems and Technologies
Publisher: Springer Berlin Heidelberg
Activate our intelligent search to find suitable subject content or patents.
Select sections of text to find matching patents with Artificial Intelligence. powered by
Select sections of text to find additional relevant content using AI-assisted search. powered by
Usability is an important factor influencing users’ interaction and adoption of e-government, which needs to be considered in e-government development. However, current research has not paid much attention to assessing usability. This empirical study conducts a systematic approach to evaluate the usability of current e-government websites, identifying existing usability problems and providing proposed design solutions for further e-government usability development. Such research results can help designers and developers to understand the importance of usability and guide their particular attention to develop more usable e-government.