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Published in:
2022 | OriginalPaper | Chapter
2. Tactical Approach to the Industrialisation
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Abstract
All banking processes are co-mingled with manual tasks of uneven size, type, and complexity. Second- and third-generation legacy applications at banks need numerous human interventions to complete a banking process. When legacy applications were built, technology was not sufficiently mature for end-to-end management of documents and unstructured data. Documents were extracted and captured manually. The numerous tasks of reading and capturing information from documents, managing complex data, processes, and decisions were left out for manual processing outside the applications.