2016 | OriginalPaper | Chapter
The Co-Creation Cycle
Authors : Francis Gouillart, Bernard Quancard
Published in: The Co-Creation Edge
Publisher: Palgrave Macmillan US
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In Chap. 1, we saw the various trends at play at the intersection of suppliers and customers. Each of those trends poses a specific challenge for strategic account managers (SAMs) and procurement managers. In this section, we show how both parties need to come up with a new model of how to work together in the new environment. We call this model co-creation.